AI/ML Staff Software Engineer, Twilio

• The ideal candidate should have experience across the software lifecycle from architecture, design, development, deployment and maintenance of modern, cloud applications
• 8+ years of experience with full-stack software development
• Proficient with building on cloud architecture and distributed systems, preferably on AWS
• Experienced with Typescript and Javascript development
• Experienced with documenting software architecture and technical blueprints
• Solid understanding of engineering fundamentals and common design patterns
• Experience in building production-quality software systems and AI applications

Desirable

• This AI/ML software engineer role will help us develop elegant, scalable and efficient engineering solutions that delight our customers and internal teams at Twilio
• In this role, you will be responsible for designing AI/ML applications, writing technical blueprints, mentoring developers, and partnering with program managers, designers, full stack developers, and AI/ML engineers to set our team up for long-term success
• This is an opportunity to be an integral leader of a fast-growing engineering team, and shape the future of how Twilio works for internal Twilions and customers alike
• Establish and model a high-performance culture of our engineering teams globally
• Collaborate globally with our business stakeholders, Program Managers, and engineering teams
• Partner across engineering teams and business units and align on cross-team execution plans
• Reinvent our customer help center to proactively identify and efficiently resolve customer issues
• Build AI chatbot experiences and routing engines to streamline answers to common questions
• Develop GenAI engineering solutions to replace manual processes with intelligent workflows
• Develop engineering solutions to help sales, support and operations teams work smarter
• Cultivate a team of builders and owners that collaborate, grow and continuously improve together