(Senior) Customer Success Manager, SPARETECH
+ VSOP Program
Enterprise MRO software
Open for applications
Enterprise MRO software
101-200 employees
Open for applications
+ VSOP Program
101-200 employees
Company mission
To transform industrial spare parts data into an efficient, reliable, and collaborative experience.
Role
Who you are
- Bring Experience: Have substantial experience and a clear understanding of process design, CS models, and customer segmentation in mid-stage companies (post-Series A/B) and you know how to reduce time-to-value, expand business, and maintain 90%+ retention rates and low churn in B2B SaaS Enterprise segment
- Are Operationally Focused: Can prioritize tasks, work independently, and own multiple responsibilities across different hierarchy levels
- Build Rapport Easily: Connect with key decision-makers and are willing to travel 2-4 times per month to further create relationships and build a vital customer community in DACH region
- Tech focused: You build up deep product knowledge to thrive on technical challenges, proactively resolve client issues, optimize product adoption, and ensure seamless integration to drive customer satisfaction and retention
- Understand Manufacturing: Have firsthand experience with manufacturing processes and know the manufacturing industry from the inside
- Speak Fluently: Are proficient in both German and English
What the job involves
- The mission is to fuel customer retention, growth, and satisfaction by deeply understanding our software products and building strategic relationships. You'll deliver impactful results that align with both our customers' goals and SPARETECH’s vision while enhancing internal processes, driving cross-functional collaboration, and representing SPARETECH at key industry events
- Take Ownership: Own the post-sales journey of our customers from handover to onboarding, usage, renewals, and upsells within the defined scope
- Build Relationships: Connect with our customers and strategically develop your customer base through pro-active outreach, on-site visits, dedicated events such as webinars and roundtables, or publication of whitepapers
- Present SPARETECH: Represent us at customer events and our own regional meetups
- Lead by Example: Fully dedicate yourself to self-leadership, driving your personal and professional development while strengthening each member of your team
- Improve Together: Work with the Customer Success Management team and VP Customer Success to continue to develop our processes, tools and product
Our take
SPARETECH is a data platform for industrial spare parts with plans to revolutionise manufacturing operations. The company addresses the challenges manufacturing companies face worldwide by helping to maintain efficient supply chains and minimise downtime costs.
Through its platform, SPARETECH allows manufacturing companies to digitise their spare parts inventories, analyse real demand, compare offerings from various suppliers, and optimise sourcing within their product networks. Utilising machine learning and verified spare parts data intelligence, SPARETECH's technology transforms raw data into actionable insights, helping clients increase machine uptime and reduce costs.
Securing investment funding in mid-2023, the company is now focused on international expansion. With a track record of impressive results, SPARETECH's future prospects appear promising as it continues to drive efficiency and sustainability in the manufacturing sector while forging partnerships across the industry.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Jun 2023
$11.6m
SERIES A
Jul 2021
$5m
SEED
Total funding: $16.6m
Company HQ
Rathaus, Stuttgart, Germany
Leadership
Martin Weber
(Co-Founder & CEO)Graduated from the Karlsruhe Institute of Technology with an MS in Economic and Social Sciences. Previously worked as an eCommerce Manager at CHRONEXT and as a Senior Consultant at Porsche Consulting Group.
Dr. Lukas Biedermann
(Co-Founder & CCO)Graduated from the University of Bremen with a Ph.D. in Economics and Social Sciences. Previously worked at Porsche Consulting Group as a Manager and at Siemens Management Consulting as a Business Strategy Consultant.
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