Customer Success Manager, vialytics
Northeast
$75-100k
Office located in Edison, NJ
Intelligent road management system
Job no longer available
Intelligent road management system
21-100 employees
Job no longer available
$75-100k
Office located in Edison, NJ
21-100 employees
Company mission
To digitise road management in cities, municipalities, and counties.
Role
Who you are
- 3-5+ years of experience in customer success / account management
- Experience setting up scalable processes in a SaaS environment
- Experience collaborating with a product team
- Experience in contract negotiations
- Empathetic, love of people and relationships
- Strong verbal and written communication skills
- Open minded, up for new challenges, and a commitment to excellence
- A valid drivers license and car is required for this role
What the job involves
- Our Customer Success Managers are responsible for the customer life cycle from signature to contract extension. They ensure that our communities are successful in every phase of their customer journey. Our team is focused on customer loyalty, excellence, and building long-term customer relationships
- Act as the primary point person for our customers, building strong and lasting relationships
- Understand our customers needs and challenges and support them in problem solving
- Ensure a positive onboarding experience, including project kick-off, training opportunities, and all project management requirements
- Relay feedback to the product team
- Support the team in further developing efficient, scalable processes
- Proactively recognize sales opportunities within our existing customers and manage upsells and contract extensions
- Support in content creation such as training materials, info mailings, webinars, and QBR decks and hardware procurement processes
- Be responsible for contributing to overall team success goals, NPS scores, and KPIs
- Track processes and client communications in a CRM and Project Management tools (Asana)
Our take
Vialytics, a technology company based in Stuttgart, is dedicated to advancing road management systems through AI. The company's platform utilises innovative image recognition technology to automatically assess and document the condition of road surfaces using the smartphones of maintenance teams.
Currently, vialytics serves over 600 partner municipalities in the US and Europe. By providing innovative solutions that improve municipal operations and enhance road safety, vialytics is playing a key role in shaping the future of urban mobility.
vialytics is well-positioned for growth, having secured funding from a number of investors, which it is planning to commit towards further developing its core product of automatic road condition detection, while also expanding its global reach. With an already expanding range of services and increasing demand, vialytics plans to double its headcount within the next two years to ensure it can continue to meet the needs of its customers.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Dec 2024
$8.4m
EARLY VC
Jan 2023
$10m
SERIES A
Total funding: $18.4m
Company benefits
- Work from wherever you like
- Learning Budget for every permanent employee
- Coffee, water, Smoothies for free in the office
- Team-Events on a regular basis
- Office in the city center of Stuttgart
- Strong technical equipment with MacBook and iPhone
- Get a Jobbike
- Our office dog Toffee
- Special leave for special occasions
- Referal Bonus
Company HQ
Rathaus, Stuttgart, Germany
Leadership
Patrick Glaser
(Co-Founder & CEO)Graduated from Esslingen University of Applied Science with an M.Sc. in Innovation Management.
Salary benchmarks
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