Account Manager, Blackbird Labs
$80-130k
OTE
More information about location
Restaurant-to-customer rewards app
Open for applications
Restaurant-to-customer rewards app
21-100 employees
Open for applications
$80-130k
OTE
More information about location
21-100 employees
Company mission
To allow restaurants to identify, connect with, and reward guests, in meaningful and ongoing ways.
Role
Who you are
- 2+ years of experience in customer-facing Account Management support roles, preferably in a technology-enabled industry
- Restaurant, hospitality, or tech experience with an industry disrupting product
- Track record of going above and beyond to deliver magic for customers and partners by leading with empathy
- Ability to take initiative, build rapport, and solve problems quickly
Desirable
- You’re relentlessly optimistic about the future and determined to get there
- You can pivot on the fly. You’re not looking for a boring job
- You want the ball. Our teams ship high caliber work on tight timelines, usually starting from scratch. Owning a problem doesn’t scare you
- You are a highly organized, detail-oriented and process-driven
- You are an excellent, and efficient, communicator
- You have worked in restaurant or hospitality industries, or have a deep passion for the local restaurant scene and F&B culture
- Interest in serving up a game-changing loyalty platform for the best restaurants
What the job involves
- The Account Manager role is a great opportunity to demonstrate your relationship management and sales skills. This role focuses on post-sales of Small-to-Medium sized business, to work efficiently and optimally with SMB (i.e., restaurants) by deepening the relationship to increase retention as well as grow revenue and expand service
- Account Managers are critical to retaining our highest value restaurants, ensuring new partners are successful on our platform and unlock that value of Blackbird
- This is a role that often spends time in the field
- Build processes and standardize best-practices within restaurant success
- Partner with Sales & Account Management to manage the relationship, troubleshoot issues, and solve for questions from restaurant partners
- Track restaurant KPI and OKR to understand their success, issues, or opportunities
- Think like a scientist, measuring small tests in what drives successful restaurant adoption longer-term on the Blackbird platform and measure results
- Excel in hands-on restaurant relationship management and training of new restaurant staff on new features or products
- Be one step ahead of restaurants by proactively maintaining communication channels with restaurant partners via email, phone, and face-to-face meetings
- Be a champion of Blackbird’s mission, brand, and product
Our take
Reward and customer loyalty programs are a powerful way for hospitality venues to incentivese repeat visits, with most diners likely to spend more when a restaurant offers some form of reward. Blackbird Labs is a hospitality-focused loyalty and membership app designed to help restaurants build stronger, more personalized relationships with their customers through rewards and exclusive perks.
Beyond rewards, Blackbird's Web3 platform allowa membership options for consumers and provides restaurants with valuable analytics, helping them identify their most loyal customers and better understand preferences.
On top of this, the platform has also partnered with Privy to embed a digital wallet directly within the app. And following 2025 funding, Blackbird is set to launch its newest product, a cross-restaurant "points" service called Blackbird Club. As well as this, its recently expaned into new areas, including San Francisco, Charleston, and SOuth Carolina.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Apr 2025
$50m
SERIES B
Oct 2023
$24m
SERIES A
Total funding: $85m
Company HQ
SoHo, New York, NY
Leadership
Ben Leventhal
(Founder & CEO)Previously co-founded Resy where they served as CEO and GM/VP, now he now serves as a Strategic Advisor at the company.
Salary benchmarks
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