Technical Support Engineer, Togetherwork

• This role is ideal for someone early in their Salesforce career who is eager to deepen their technical expertise, directly engage with customers, and help solve complex product challenges
• 1–2 years of Salesforce experience in support, development, or admin roles
• 1 year of experience in Tier 2 support role
• Hands-on with declarative tools (Flows, Workflow Rules, Process Builder)
• Working knowledge of Apex, Triggers, and Lightning Components
• Strong analytical skills and attention to detail
• Experience with GitHub/code review, data tools (Workbench, Data Loader)
• Platform Developer I certification (or willing to obtain within 90 days)
• Salesforce Administrator certification
• Strong communication skills and customer-centric mindset

Desirable

• We’re looking for a technically curious and ambitious Customer Support Engineer (Tier 2) to join our world-class support team within the Togetherwork Association Vertical Solution
• You’ll work closely with Tier 2/3 teams and Product to triage issues, enhance customer experience, and build your knowledge of our Salesforce-based architecture
• Technical Troubleshooting: Investigate and resolve issues involving declarative automation (Flows, Process Builder), Apex classes, Lightning Components, and custom trigger frameworks
• Customer Interaction: Serve as a customer-facing technical expert—responding to cases, conducting troubleshooting calls, and ensuring timely resolution
• Collaboration: Partner with Product and Engineering on escalations, cross-functional collaboration calls, and root cause analysis
• Knowledge Sharing: Contribute to internal documentation and support articles for recurring issues and best practices
• Data Handling: Use tools like Data Loader and Workbench for data updates, imports, and debugging
• Growth Opportunities: Gain exposure to APIs, managed packages, and potential integrations with platforms like Stripe