Senior Product Manager, Amazon

• Are you a product manager that is customer facing and loves working with customers
• Do you like operations and real world applications of robotics
• Are you inspired by invention
• Are you passionate about your customers
• Is problem solving through teamwork in your DNA
• Do you like the idea of seeing how your work impacts the bigger picture
• Answer yes to any of these and you’ll fit right in here at Amazon Robotics (AR)
• If you are an experienced, hands-on, Technical or Product Manager with strong problem-solving skills, excellent communication skills, and the ability to influence business and technical leaders in a dynamic environment, we want to talk with you
• Joining our team provides the unique experience and opportunity to build unique systems that benefit millions of customers and assist sellers spanning the globe
• The ideal candidate will draw upon relevant operations experience, exemplary product/program management, critical thinking, problem solving skills, and a passion for creating reliable and maintainable systems
• This individual should be open to new opportunities, proven abilities at multi-tasking, detail oriented, creative, self-directed and a great team player
• The candidate should drive continuous process improvement, and collaborate effectively with cross-functional operational and development teams to solve problems and implement new solutions
• Bachelor's degree
• 5+ years of end to end product delivery experience
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience owning/driving roadmap strategy and definition

Desirable

• We are actively seeking a talented and motivated Senior Product Launch Manager (PLM) who will lead the delivery of strategic new product initiatives to the field
• As a customer facing Product Manager, the PLM will lead the launch of innovative products and solutions aimed at improving the efficiency and lowering the cost of Amazon’s next-generation Fulfillment, Sortation, and Delivery Centers
• This individual is responsible for validating the new products prior to a large-scale rollout, generating field insights and identifying new requirements relevant to scaling
• The incumbent will own the coordination, communication, risk management and serve as a liaison between the Operations, Program Management, Product Development, Software/Hardware Engineering and Systems Architecture
• This individual will require the ability to build relationships with customers and capture and synthesize the voice of the customer (VoC)
• Build, maintain, and communicate product launch plans. Track the deliverables, milestones, bottlenecks, risks and dependencies from the cross-functional launch team
• Establish and develop relationships with Warehouse Operations early in the launch process and utilize these relationships to develop strategic partnerships throughout launch
• As the onsite Product Manager, identify missed, incomplete, or latent customer requirements, and drive these requirements until they are either fixed, dispositioned, or incorporated into the product
• Capture and synthesize the Voice of the Customer (VoC) and leverage this information to prioritize system defects and lead the triage efforts with product development
• Influence the solution/system test plan, creating realistic, effective, and efficient data validation plans
• Leverage product and operations knowledge to influence the Product Requirements and Functional Requirements early in the development process
• Hold regular Launch Readiness Meetings with program stakeholders, executive management, and coordinate stakeholder support for these meetings
• Assist the training manager in organizing, delivering and improving the relevant product training materials
• Organize cross functional launch retrospectives to incorporate lessons learned into future launch plans