IT Operations Lead, Lendscape

• 3–5 years’ experience managing IT operations or infrastructure teams
• Strong knowledge of Microsoft Windows OS, domain, and cloud services (Entra, O365)
• Proficiency in server hardware maintenance, diagnostics, and virtualisation (VMWare)
• Advanced networking (TCP/IP, DNS, DHCP, vLAN) and firewall management (FortiGate)
• Experience administering Microsoft Intune, EPM, and AWS services
• Strong knowledge of security tools (Defender, Sentinel, Cloudflare)
• Scripting/DevOps experience (Visual Studio, AWS)
• Familiarity with Linux administration, backup technologies (e.g., Veeam), and storage (iSCSI, SAN)
• Experience working within data centre environments

Desirable

• The IT Operations Lead is a senior role responsible for overseeing the stability, performance, and security of Lendscape’s core IT systems and service delivery operations. This is a key leadership position within the ICT team, combining strategic oversight with technical depth.
• The role includes managing infrastructure projects, supporting the wider business with IT solutions, and driving improvements in operations and service reliability
• The IT Operations Lead will lead a team of engineers and technicians, supporting their development while ensuring the delivery of high-quality, timely, and secure IT services across the organisation. They will champion best practices, automation, and strong IT governance frameworks (e.g., ITIL), while maintaining a hands-on approach to technical operations
• This is an exciting opportunity for a technically skilled and people-focused leader to make a significant impact in a growing and fast-paced business
• Ensure the stability, security, and performance of all IT systems, networks, and platforms
• Lead and mentor the IT operations team, promoting collaboration, accountability, and continuous improvement
• Oversee incident, problem, and change management in line with ITIL best practices
• Monitor and report on system performance, ensuring SLA targets are consistently met
• Lead operational improvements, automation, and optimisation of infrastructure and services
• Develop and maintain disaster recovery and business continuity plans
• Work closely with stakeholders across the business to understand technology needs and provide effective solutions
• Manage vendor relationships, software licensing, and service contracts
• Support compliance with internal policies and external regulatory standards (e.g., ISO, GDPR)
• Collaborate with cybersecurity teams to ensure compliance and secure operations
• Contribute to IT budgeting, forecasting, and procurement planning
• Participate in the on-call rota and provide out-of-hours support as needed for P1 incidents or critical changes