Customer Success Manager, Proton.ai
+ Company Stock Options
More information about location
3 days a week in office (Cambridge, MA)
AI-powered CRM built for distributors
Be an early applicant
AI-powered CRM built for distributors
21-100 employees
Be an early applicant
+ Company Stock Options
More information about location
3 days a week in office (Cambridge, MA)
21-100 employees
Company mission
To optimize distributors' sales operations.
Role
Who you are
- We’re looking for a driven, curious, and strategic Enterprise Customer Success Manager to join our growing CS team at Proton
- This role is ideal for someone who thrives in complexity, takes ownership end-to-end, and is excited to make a meaningful impact across customer relationships, internal teams, and our company’s growth
- Driven by impact—you take pride in delivering real results and going the extra mile for your customers
- Curious by nature—you ask thoughtful questions, seek to understand how things work (both in our product and our customers’ businesses), and aren’t afraid to dig into documentation, dashboards, or team chats to find answers. You love learning, connecting dots, and uncovering insights that help you and your customers succeed
- Someone who takes ownership seriously—you follow through, follow up, and aren’t afraid to take initiative to deliver internal or customer facing results
- B2B experience: You have worked with business customers to help drive user adoption and showcase outcomes to customer executives
- CRM experience: You’re familiar with CRM systems, and how to help customers succeed with them
- 5+ years experience in a Customer Success role, preferably in an enterprise software environment
- Proven success managing complex, multi-stakeholder relationships—including executive alignment, adoption planning, and expansion
- Ability to think strategically while managing day-to-day account activities
- Excellent communication and relationship building skills—you can adapt your message from frontline users to C-suite executive
- Experience at an early-stage startup strongly preferred
- Bonus: Experience in using tools like Mixpanel and Looker or enjoy using data to guide decisions and conversations
What the job involves
- We are looking for an Enterprise Customer Success Manager to work with our customers who have adopted Proton’s AI-powered CRM
- In this role, you’ll own a book of some of our most important and high-potential customers, serving as a true partner and trusted advisor from onboarding through expansion
- As the valued member of the CSM team, you’ll help customers unlock measurable business value by combining deep product knowledge, strategic thinking, a passion for solving real-world problems, and a willingness to learn the technical basics needed to collaborate effectively with internal teams to move quickly toward solutions
- Develop relationships: Become multi-threaded within accounts, ensuring each level, from user to CEO, understands the benefits and results of using Proton. Be the main point of contact for customers for ongoing questions and engagement
- Maximize customer value: Serve as a trusted advisor, understanding the customer’s business, strategy, and goals, and articulating how our product fits into their broader ecosystem. Work to ensure that customers realize the full value of our offerings
- Execute strategic account plans: Develop and implement comprehensive account plans tailored to the unique needs and goals of each customer, ensuring alignment with their business strategy and driving mutual success
- Drive adoption: Ensure customers are fully leveraging our product's capabilities to meet their business objectives. You'll develop and execute strategies to increase product adoption and engagement within each account
- Identify cross-sell and upsell opportunities: Proactively seek opportunities to expand Proton’s footprint within customer organizations by identifying and executing on cross-sell and upsell opportunities. Work closely with customers to understand their needs and recommend additional solutions that can drive further value
- Provide best practices: Learn our product to be able to understand how it fits into the customer workflow and the value it can create
- Unblock creatively: When customers face challenges, you roll up your sleeves to solve problems—collaborating cross-functionally and staying resourceful until there’s a path forward
- Serve as the customer’s advocate: Act as the voice of the customer within our organization, collaborating with internal teams such as product, sales, and support to ensure customer needs are addressed and feedback is incorporated into our offerings
- Contribute to our CS evolution: Bring ideas to improve our playbooks, tools, and ways of working. We’re still building—and your input matters
Our take
With the increased migration to the digital world, sales teams are under mounting pressure. Proton.ai is one of a crop of new companies that solves this problem through automation.
The sales automation market is booming, and companies are having to specialize in order to survive. Proton.ai has carved out a successful niche by focusing its attention on wholesale distributors, a previously underserved corner of the sales sector. Proton.ai's tools help sales reps and their customers manage products across multiple channels.
By tapping into the lucrative wholesale market and working with (rather than against) incumbent enterprises, Proton.ai has scaled at an enviable pace. Its considerable funding will help the company to remain competitive, especially against the likes of Shopify, which has made a successful move into the wholesale eCommerce market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-38% employee growth in 12 months
Company
Funding (2 rounds)
Apr 2023
$10m
SERIES A
Jan 2022
$20m
SERIES A
Total funding: $30m
Company benefits
- Company stock options: We believe everyone should own a part of something they help build, so we offer company equity to all employees
- Fully remote flexible schedule: Work is important to us. As is being flexible. We know life doesn’t always land outside of a 9-5 schedule and make space for you to live your life
- 401k with employer contribution: We believe it's important to help our team plan for the future. For U.S. employees (for now), we directly contribute a 3% match of your salary to a 401k
- Health benefits: Get access to great healthcare benefits
- Required PTO: We offer unlimited PTO, and we make sure everyone takes at least 2 weeks off per year
- Company wellness days: In addition to company holidays, we offer wellness days, when the whole company takes a day off to rest and recuperate
- 12 weeks paid parental leave: 12 weeks paid parental benefit for all parents (birthing, non-birthing, adopting, fostering)
- Company-paid off-sites: Enjoy in-person brainstorming and team-building. All expenses covered so you can focus on bonding with the entire team
Company HQ
Cambridge Highlands, Cambridge, MA
Leadership
Benjamin Cohen
(Founder & CEO)Previously worked as a Researcher at Harvard Business School, before joining the Data and Marketing team at Danaher Corporation.
Salary benchmarks
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