Program Manager, Vimeo

• Familiarity with productivity and sales tools such as Salesforce, Airtable and Jira
• Prior experience using no or low code tools
• At least 3 years of experience supporting operations in a high-growth SaaS or tech company.A proactive, collaborative and positive problem solving approach
• Keen business and technical acumen, with the ability to understand technical concepts and their business implications
• Systems-oriented approach with experience coordinating new processes and implementing change management
• Strong written and verbal communication skills

Desirable

• This role sits within the Customer Experience organization and is an integral part of the CX Operations & Technology team, supporting the operational infrastructure and programs for peak team performance
• As Program Manager, you will work closely with the team on the processes contributing to the efficiency of team data and workflows
• Own the maintenance efficacy, and iteration of tools and dashboards used to track workload and KPIs for Customer Success and Implementation teams
• Work alongside the team on large scale initiatives planned to uplevel the CX organization and assist in the build out of solutions using tools in our existing tech stack
• Partner with other program and front line managers within the CX organization to gather feedback and optimize existing workflows
• Liaise with Revenue and Systems Operations teams to align on changes between interdependent workflows and assess impact on system updates
• Project manage the team’s sprint process via weekly standups, kanban board and release notes
• Write and maintain technical documentation for the team’s systems and tools for internal how-to and onboarding of new hires