Senior Product Designer, parcelLab
Operations experience management
Job no longer available
Operations experience management
101-200 employees
Job no longer available
101-200 employees
Company mission
parcelLab's mission is to give people new reasons to fall in love with brands by unlocking a whole new part of the customer journey, to bring people and brands closer together.
Role
Who you are
- Extensive experience in Product Design in a B2B context, with a strong portfolio showcasing your ability to create intuitive user interfaces, seamless user experiences, and impactful visual designs
- Ability to connect with users and stakeholders to understand the problems and needs as basis for developing product & feature concepts
- Deep understanding of customer needs with a relentless commitment to delivering exceptional value
- Mastery of design and prototyping tools (e.g., FIGMA, Sketch, Adobe Creative Suite, InVision)
- Superior collaboration and communication skills, capable of working effectively with Product Owners and other stakeholders
- Strong focus on usability and creating intuitive interfaces for to both beginners and power users. Prioritizes function over visual differentiation, ensuring that designs are familiar and easy to use
- Ability to juggle multiple projects simultaneously, prioritizing tasks based on business impact
- Strong analytical and problem-solving skills for data-driven decision-making and effective prioritization
- Product Design experience in SaaS or startup/scale-up environments
- Proficiency in Agile methodologies such as scrum and experience working with cross-functional teams
- Fluency in both written and spoken English. Additional languages (German, French, Spanish, etc.) are a plus
- +Skilled at quickly building clear visual hierarchies and has a solid understanding of designing user focused B2B interfaces
Desirable
- Previous experience in the e-commerce or retail industry
- Experience in UI development with React or similar frontend frameworks
What the job involves
- As a Senior Product Designer at parcelLab, you will be the driving force behind the visual and interactive aspects of our products. Your expert design vision will shape engaging, intuitive, and aesthetically pleasing product experiences.
- You will be the leading authority on UX design, working autonomously and in close collaboration with Product Owners across different product lines, providing design leadership that aligns with our product strategies and meets market and customer needs
- Lead and manage the design aspects of feature development, including prototyping and design work when needed, setting timelines and collaborating with our frontend engineering and product teams to ensure seamless development and rollout of design elements
- Partner closely with Product Owners to understand and influence product vision and strategy, ensuring design coherence with business goals and user needs
- Innovate and iterate on design concepts for new functionalities across our product suites, from initial sketches to final deliverables, ensuring they meet the highest standards for aesthetics and usability
- Iteratively prototype and test designs to refine user experiences, adapting to technical constraints as we go along
- Define and establish a flexible UI design system that enhances team capabilities, streamlines processes, and ensures consistency across all projects while adapting to evolving needs
- Stay ahead of market trends, industry best practices, and the competitive landscape to identify opportunities for innovation, driving impactful product differentiation
Our take
As e-commerce becomes increasingly competitive, customer retention and service are paramount. ParcelLab is helping retailers in this endeavour by transforming the post-sales experience into a brand advantage.
ParcelLab’s intense focus on its customers’ customer retention is what differentiates it from other outfits in the post-sale space. It sees every step in the delivery process, straight through to last-mile details, as an opportunity for the retailers it services to re-engage consumers.
The company is now pursuing international expansion, especially in North America where the value of e-commerce is already massive and growing. Regular product launches maintain a consistent rhythm of new and useful offerings for customers.
While there are other players in the ‘Operations Experience Management’ space, notably Narvar, the startup’s biggest competitor is still probably the status quo. ParcelLab must continue to prove to potential customers that post-sales is where future customer dollars can be both won and lost.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
May 2021
$106.7m
SERIES C
Oct 2019
$2.4m
SERIES B
Total funding: $110.2m
Company benefits
- Comprehensive 30-60-90 day onboarding plan
- Regular company retreats
- Modern office in Hammersmith
- Team events
- Feedback sessions
- Flexible working
- Offices in Munich & Paris
- Permanent employment
- Hardware: Choose between Mac and Windows
- Work accessorises
- Annual budget for personal development
- Fully remote company
Company HQ
Hammersmith, London, UK
Leadership
Tobias Buxhoidt
(CEO)Previously SCM & Logistics Consultant for Barkawi Management Consultants. Before that, worked as a Warehouse Manager at IAVF. Graduated with an MEng in IT from University of Newcastle.
Julian Kenge
(CTO)In addition to an MBA at the RWTH Aachen, they also studied computer science. Was responsible for websites and technologies at Nobel & Hennig as well as the design of interfaces and media. Worked at several tech startups in Germany.
Anton Eder
(CoS)Seven years of experience in online marketing and sales processes. A business economist and studied at the University of Munich and at the Royal Institute of Technology in Stockholm.
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