Customer Care Engineer, Salesforce

• You should be passionate about solving tough technical problems and recommending improvements to products and processes. Technical skills are important, but so are persistence, patience and communication
• Developer-level technical chops along with a strong desire to interact with customers, support engineers and management on high-profile issues critical to the long-term success of the company
• Demonstrable curiosity, passion, integrity and outstanding attention to detail in professional and personal pursuits
• Unparalleled troubleshooting and problem-solving skills
• Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge, mentoring ability, and comfort interacting with all levels of management
• Candidates having min of 5 years of relevant technical experience
• Extensive programming experience in Java or similar languages in development / debugging roles
• Ability to take a complex problem, analyze, design, educate team members on it and work with them to solve the problem with high quality and on time
• A related technical degree required
• Fluency in an object oriented language; Java preferred
• Experience with a known IDE: Eclipse or IntelliJ
• Familiarity with Oracle and/or other relational databases (Postgresql, MySQL etc)
• Familiarity with core web technologies: HTTP, JSON, REST, XML
• Experience using Linux environments, such as Ubuntu
• Default CCE skills
• Backend - Java
• Frontend JS/HTML/CSS
• SQL

Desirable

• As a Customer Centric Engineer within R&D you will investigate, reproduce, and diagnose complex issues affecting our customers
• Using your Java, database, and web API and UI skills to solve critical customer technical escalations to R&D from our Technical Support organization
• Figuring out ways to "find the bug" utilizing top-notch troubleshooting techniques and all the tools and systems available within the R&D organization, and digging deep into code
• Identifying root causes, proposing test cases and fixes, and developing new debugging tools while working closely with product teams
• Providing timely information to customer facing teams to improve overall customer satisfaction
• Mentoring Technical Support on technical issues and best practices
• Building relationships with other teams across Customer Services, R&D, and data center operations as a technical expert
• Championing Support and Debug initiatives throughout R&D
• Develop high-quality, production ready Tools that can be used by internal users
• Share your knowledge and help transform an organization from within by working with and coaching your team members
• Work closely with cross-functional teams across geographies
• Mentor other junior engineers in the team