Provider Support Specialist, Nomi Health
Direct healthcare solutions
Job no longer available
Direct healthcare solutions
201-500 employees
Job no longer available
201-500 employees
Company mission
To rebuild the broken healthcare system by cutting costs, confusion, and complexity.
Role
Who you are
- Bachelor’s degree or equivalent work experience
- 2-5 years of related call center/customer service experience
- Strong financial services or healthcare services (insurance) experience is preferred
- Excellent interpersonal communication skills, both verbal and written
- Active listening skills and attention to detail
- Ability to ask probing questions and diffuse tense situations
- Ability to navigate various computer systems
- Problem-solving skills
- Adaptability and accountability
- Exceptional customer service skills and professional phone voice
- Ability to multitask, set priorities, and manage time effectively
- Proficiency with computers, especially CRM and JIRA applications
- Motivated, energetic, and driven work ethic
- Proficient in all Microsoft Office programs including, but not limited to, MS Word, MS
- Excel, MS Outlook, and PowerPoint
- Exceptional relationship-building skills
- Ability to train and present material
What the job involves
- We are seeking a Provider Support Specialist to join our team. You will be responsible for Tier 2 provider support for payment and provider portal inquiries via outbound/inbound phone calls and e-mails to support activities across all Nomi financial products and services
- You will also be responsible for reviewing and understanding the data used for all support activities
- Assist providers in navigating through the portal to complete enrollment
- Answer questions regarding the Nomi payment enrollment process
- Track all call activity via Nomi service tools
- Open support tickets as needed via the Nomi platform
- Create and track data via Excel workbooks as needed
- Support and facilitate training webinars as needed
- Encourage engagement and adoption of Nomi payment methods and services as required based on client contractual standards and business needs (i.e., EFT enrollment, Virtual Card)
- Communicate with providers via e-mail and phone calls to support enrollment activities
- Inform providers of the payer relationship with Nomi
- Explain the benefit and value of utilizing the Nomi Health provider platform for applicable services, including Core payments, Member Payments, and Patient Financial Engagement Services
Our take
The fundamentally flawed healthcare system of America – how it is paid for and delivered – was made glaringly obvious by the pandemic. Nomi Health delivers direct, affordable and accessible healthcare experiences for employers, patients and providers with their digital-first model.
Nomi Health wants to rebuild, not renovate, the system. It aims to reduce costs and efforts by removing layers from the traditional healthcare system; connecting patients directly with providers so there's no need to go through third-party health insurance. Its success so far comes down to its offering of a smarter option when compared to large dominant companies, that are riddled with operational and technological inefficiencies.
Nomi Health's acquisition of two related companies, Everyone Health and Sano Surgery, in 2022 was used to expand its direct healthcare purchasing business as well as where and how many people Nomi directly cares for. This, atop the launch of its Connect fintech platform to power real-time healthcare payments, should see the number of patients and providers Nomi is responsible for continue to increase as time goes on.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Funding (1 round)
Dec 2021
$110m
SERIES A
Total funding: $110m
Company benefits
- Equity
- 401K match
- Fully funded HSA
- Medical, dental and vision coverage
- Unlimited PTO
- Career growth
- Free counselling - we offer confidential mental health support for you and your family through Tava Health
Company HQ
Bonneville, Orem, UT
Leadership
Mark Newman
(CEO & Co-Founder)Previously co-founded HireVue and has been a Board Member for RoundPegg, Nectar HR and Wooly Inc.
Joshua Walker
(COO & Co-Founder)Previously spent nearly 9 years at Optum, Middle East, eventually serving as COO, a role assumed later at Imagine Health and Upwell Health.
Boe Hartman
(CTO & Co-Founder)Previously spent 12 years at Capital One, eventually serving as Vice President of Consumer Sales and Service Infrastructure. Experience as Chief Information Officer for Barclays and in Digital Strategy for Goldman Sachs.
Salary benchmarks
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