Enterprise Customer Success Manager, Amplitude
EMEA
+ Employee Stock Purchase Program
Product analytics company
Be an early applicant
Product analytics company
501-1000 employees
Be an early applicant
+ Employee Stock Purchase Program
501-1000 employees
Company mission
To be the epicenter of digital business.
Role
Who you are
- You enjoy working in a fast-paced environment where you wear many hats
- You get equally excited by growing your book of business in partnership with sales as you do by helping a customer on their success journey
- You apply a growth mindset to learning new technical and job skills
- You bring strong organization, problem-solving, and communication skills along with a passion for working with customers
- Previous experience in a customer success/technical account management/relationship type role while managing customers
- Fluency in English, German or Russian fluency would be a great advantage!
- Experience working on Enterprise accounts
Desirable
- Previous Gainsight experience is a huge plus as well as past experience within data, analytics, martech
- Experience with account and territory planning
- Strong organizational, time management and prioritization skills
- Proven ability to learn and explain a technical product or concept
- Curiosity and motivation to learn our product so that you can effectively position the solution and its value
- Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company
What the job involves
- The Customer Success team is responsible for building relationships with and driving long-term value realization for Amplitude’s customers. Our Enterprise team works with accounts across EMEA
- The team partners cross-functionally with every part of the company (Product, Engineering, Marketing, Sales etc.) to advocate for our customers and ensure a high-quality experience through their lifecycle as an Amplitude customer
- Partner with Account Executives to develop and execute a plan for driving results within your portfolio, working collaboratively to secure successful renewals and expansions
- Use Gainsight and leverage customer data to proactively monitor account health, drive adoption and identify opportunities to help customers acquire maximum value from Amplitude
- Provide expertise to help customers derive valuable insights from our highly technical product
- Gain a deep understanding of the business needs of your clients and how Amplitude provides value in driving to those outcomes to plan and deliver value based business reviews with client executives
- Innovate when it comes to managing a portfolio of Enterprise accounts (20-30) and share ideas for driving efficiencies and develop best practices that will scale as the business grows
- Champion the needs of the market and serve as internal advocate for customers
- Effectively prioritize in order to deliver on key business objectives across your portfolio
Salary benchmarks
Our take
Amplitude provides product analytics to help companies understand user behaviour. Product, marketing, and growth teams use Amplitude to discover and share insights about user engagement, retention, and revenue.
Amplitude’s user flows reveal which actions are the most commonly taken after users sign up, and which usually precede purchases made in-app, creating paths through the app. The behaviour of individual app users can be viewed with unlimited real-time activity feeds and user timelines.
Thousands of companies use Amplitude analytics including Microsoft, Under Armour, Intuit, Twitter, Bonobos, Peloton, and many more. In 2024, a securities fraud case was filed against Amplitude due to an IPO and stock share rise that was alleged to be artificially inflated before their downturn in 2022. Whilst this case is ongoing, Amplitude is still releasing new products and operating at full capacity.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
0% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2021
$150m
LATE VC
May 2020
$50m
SERIES E
Total funding: $336m
Company benefits
- We offer a generous 12-week parental leave for fathers/partners and 18-20 weeks for new birthing parents. This leave policy also provides flexible scheduling so you can spend time with your family and bond with your little one. Specific leave policy will vary by country
- We believe it’s important to unplug from work to reset and recharge. We offer flexible vacation time and unlimited PTO — and we encourage you to use it!
- We provide a monthly stipend for the wellness activity of your choosing, from gym memberships and fitness classes to acupuncture and massages
- Equity is an important component of compensation, but it should benefit you (not just the company). In addition to offering competitive RSU grants that vest quarterly over three years, our Employee Stock Purchase Plan gives employees the option to buy below market price
Company values
- Humility - For Amplitude, humility is all about checking its egos at the door.
- Ownership - Ownership means that Amplitude can take the initiative to solve problems that drive its shared company success.
- Growth Mindset - A growth mindset is essential to ensuring every employee at Amplitude can advance their career.
Company HQ
Yerba Buena, San Francisco, CA
Articles
Leadership
Spenser Skates
(CEO)Previously worked as an Algorithmic Trader, Researcher at DRW Trading Group. They co-found Sonalight but are no longer working at the company.
Curtis Liu
(CTO)Previously worked as a Teaching Assistant at MIT and as a Software Engineer at Google. They co-found Sonalight but are no longer working at the company.
Jeffrey Wang
(Chief Architect)They studied computer science at university. They have extensive experience in software engineering prior to co-founding Amplitude.
People progressing
Joined as Recruiting and Front Desk Coordinator, promoted to Recruiting Operations Associate after 9 months and again to Technical Recruiter after 5 months. They were promoted again to Senior Technical Recruiter in September 2021.
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