Director of Customer Implementation, 86 Repairs
Vendor Success & Customer Onboarding
$110-140k
+ Equity
More information about location
Maintenance management platform for restaurants
Open for applications
Maintenance management platform for restaurants
21-100 employees
Open for applications
$110-140k
+ Equity
More information about location
21-100 employees
Company mission
On a mission to take repairs off a restaurant's plate so they can focus on their business and serving guests.
Role
Who you are
- We are prioritizing candidates who have a track record of establishing vendor or professional networks within restaurant technology, repair and maintenance, facilities management, construction, etc
- 5+ years of experience in a leadership role, relevant experience in operations, implementation, or a related field
- 2+ years of customer onboarding experience
- Proven track record of establishing systems and processes. Strong analytical and problem-solving skills; uses data to set roadmap and action plans
- Proven success in driving performance and results through others
- Ability to work independently and as part of a team
- Experience leading and coaching teams up to the manager level to achieve their goals
- Strong communication and interpersonal skills with the ability to work cross-functionally and build relationships with internal and external stakeholders, regardless of level
- Experience working in marketplaces with vendors or in procurement
- Knowledge of restaurants, repair and maintenance, establishing a new category and start-ups a huge plus
- Experience scaling a complex customer onboarding process at a SaaS and/or services company is a plus
What the job involves
- We’re a fast-growing tech startup, and we're looking for a talented person to lead our Implementation team
- On Implementation, we swap strategies to ensure a smooth post-sale journey. Implementation includes both the Onboarding and Vendor Success teams; this role will oversee both areas (about 10 team members total)
- Onboarding works directly with our customers to launch them on 86’s proprietary tech-enabled service; Vendor Success onboards our preferred vendor networks in the areas where we have customers
- Lead a team of ‘makers’ up to and including the manager level
- Considered the escalation point for the most difficult vendor and customer relationship needs and challenges
- Taking on ownership of key projects as identified that play an integral role in customer experience post onboarding
- Act as the conduit for information from Senior Leadership Team (SLT) and Leadership to ensure your team is well-informed on the priorities of the company
- Regularly leverage your subject matter expertise to drive performance of your team, directly or through the support of team members
- Effectively run process improvement projects to institute scalable programs on Onboarding and Vendor Success. Can work ‘on’ and ‘in’ the business
- Well-versed in leading performance management efforts to build and retain a team of A-players
- Set strategy and tone for the team and works autonomously to produce results on target with company goals
- Forecast into the future and identify risks and opportunities within your own functional area, working with SLT to address any concerns
Application process
- Phone Chat: 30-minutes
- Video Screen: 45-Minutes
- Deep Skill Assessment/Video Meeting: 90-minutes
- Executive Meeting - 30-Minutes
Our take
Managing maintenance and repairs is an expensive and time-consuming challenge for many restaurants. 86 Repairs solves this problem by leveraging data analytics to create preventative maintenance plans for restaurant managers.
86 Repairs automates restaurants' end-to-end repair and maintenance processes, and improves their back-of-house operations. The solution allows restaurant managers to avoid slow and costly repairs, saving valuable time and money. The company now serves a number of high-profile customers, including McDonald's and Jimmy John's, which is testament to the value their services bring to multi-location hospitality brands.
2022 funding has allowed 86 Repairs to invest in product innovation and marketing. This will enable the company to scale considerably and to reach a wider range of hospitality clients.
Freddie
Company Specialist at Welcome to the Jungle
Insights
35% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jul 2022
$15.2m
SERIES A
Jul 2021
$5.3m
SEED
Total funding: $24m
Company benefits
- Equity in a high growth VC-backed startup
- Competitive base salary
- Excellent health, dental, vision, disability, and life insurance plans
- Flex spending account for family and child care
- 401(k) plan with matching
- Unlimited PTO (we mean it and require you to take time off)
- Paid parental, sick leave, and bereavement policy
- Remote-first team with employees across 10 states and 3 time zones
- Choose Apple or PC equipment
- "Check Please" - quarterly stipend to spend at our customers' restaurants
- Bi-weekly virtual happy hours that don't suck
- A treasure trove of custom Slack emojis
- A transparent culture that values autonomy, trust, and personal development
Company HQ
Millennium Park, Chicago, IL
Leadership
Daniel Estrada
(CEO & Co-Founder)Was Director of Portfolio Management at Spectrum Health, and Head of Healthcare (Europe) at EPAM Systems.
Joe Gallagher
(Product Management & Co-Founder)Previously worked as Manager of .Com Multichannel at The Home Depot. Was Food Equipment Director at Oliver Packaging and Equipment Company.
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