Platform Delivery Lead, Mindera

• Proven experience delivering and operating complex SaaS or COTS enterprise platforms
• Strong experience managing third-party vendors, delivery partners, and commercial relationships
• Experience leading platform upgrades, lifecycle management, and operational governance
• Strong stakeholder management and communication skills across business and technology teams
• Experience managing delivery across multiple teams, priorities, and dependencies
• Ability to balance business demand with operational stability and platform sustainability
• Strong understanding of platform resilience, service management, and governance practices
• Experience working with customer data, transactional systems, or rules-based platforms
• Familiarity with API-led architectures and integrated product ecosystems

Desirable

• We are seeking a Loyalty Platform Delivery Lead to own the delivery, operational performance, and long-term evolution of a business-critical SaaS loyalty platform
• This role is responsible for ensuring the platform reliably enables Membership, Currency, Rewards, and Identity capabilities through effective vendor management, controlled platform delivery, and sustainable platform governance
• You will lead all platform delivery and change activity in partnership with the SaaS provider, ensuring business demand is delivered efficiently while maintaining platform stability, resilience, and long-term sustainability
• The role will also lead future platform upgrades and lifecycle initiatives to ensure the platform remains supportable, scalable, and fit for future business growth
• A key aspect of the role is ensuring the organisation maximises the use of standard ("vanilla") platform capabilities wherever possible, minimising unnecessary customisation, operational complexity, and upgrade risk
• This is an initial 6 month contract that sits inside IR35. You will be required onsite in London, Victoria 2 days a week
• Own end-to-end delivery of all platform change, including enhancements, defects, upgrades, and lifecycle initiatives
• Lead the commercial and delivery relationship with the SaaS platform provider, holding the partner accountable for quality, performance, and delivery outcomes
• Act as the primary interface between the platform and business product teams
• Translate business demand into deliverable platform outcomes while balancing technical constraints, operational stability, and delivery priorities
• Drive structured planning, release management, governance, and risk management across all platform activity
• Own platform reliability, resilience, operational performance, and service quality
• Lead major platform initiatives, including upgrades, migrations, and capability expansion
• Promote adoption of standard platform capabilities and challenge unnecessary bespoke customisation
• Ensure platform changes remain sustainable, supportable, and aligned with platform governance principles
• Provide visibility of platform risks, dependencies, constraints, and opportunities to business and technology stakeholders
• Support product teams in delivering business capabilities dependent on the platform