Customer Success Manager, Accurx
£50-70k
+ Share options up to £31,500
3 days a week in office (Shoreditch, London)
Patient communication for healthcare professionals
Posted today
Patient communication for healthcare professionals
201-500 employees
Posted today
£50-70k
+ Share options up to £31,500
3 days a week in office (Shoreditch, London)
201-500 employees
Company mission
To make patients healthier and healthcare staff happier.
Role
Who you are
- You are a commercial expert: You have a proven track record in Account Management or Customer Success, with a deep understanding of churn, retention, and renewal cycles
- You navigate complexity with ease: You are comfortable working in fast-moving environments and have experience managing enterprise-level stakeholders
- You are a consultative partner: You are highly empathetic, a strong communicator, and can translate complex technical ideas into simple, actionable plans for customers
- You are a Driver: You take initiative, work with urgency, and are happy to "ask for permission later" to ensure our customers succeed
- You are AI-capable: You are excited by the potential of AI in healthcare and have the curiosity to learn and lead others in adopting new technologies
What the job involves
- As a Customer Success Manager focusing on Secondary Care, you will be at the forefront of building our presence within NHS Trusts
- You’ll own the post-contract phase for enterprise-level deals, ensuring that our innovative products - like our AI-powered Scribe - are not just purchased, but deeply integrated into clinical workflows to provide lasting value
- This is an opportunity to build account management foundations from the ground up in a complex, high-stakes environment
- Building the foundation: Establishing the groundwork for account management in Secondary Care, turning recent large-scale tender wins into successful, long-term partnerships
- Driving AI adoption: Leading the implementation of "Accurx Scribe," helping clinical teams navigate the transition to AI-assisted documentation and ensuring they see immediate value
- Strategic relationship management: Acting as the primary contact for C-Suite stakeholders (CCIOs, CDIOs, CNIOs) to align our platform with their strategic trust-wide goals
- Managing the lifecycle: Proactively identifying risks of churn and executing bespoke work programmes to drive recurring usage and successful contract renewals
- Translating the voice of the customer: Articulating complex customer needs back to our internal Product and Transformation teams to overcome challenges and mitigate risks
- Championing growth: Identifying opportunities for expansion within your accounts and leading commercial negotiations through to closing
Salary benchmarks
Our take
Communication between patients and nurses/doctors has typically happened via telephone call or post. This outdated technology is costly and doesn't exactly provide a great experience. Accurx has stepped in to solve this problem with its communication and collaboration platform.
Accurx allows GPs and other healthcare providers to communicate more efficiently with their patients and with each other in order to deliver top-quality care. Its products are now used in over 95% of GP practices, a huge testament to the value of Accurx's platform.
Since raising considerable funding, Accurx has been focused on growing its team and developing its products, including batch messaging between clinics and patients, to help care sites ease the burden of long wait lists and understaffing. Alongside this, the platform recently partnered up with Tandem Health to launch an AI scribe tool for use across the NHS, so GP practices can save valuable time. Together, these developments put Accurx ins a strong position for even more growth and impact across the healthcare sector.
Steph
Company Specialist at Welcome to the Jungle
Insights
56% female employees
30% employee growth in 12 months
Glassdoor (3.6)
Company
Funding (2 rounds)
Sep 2021
$37.2m
SERIES B
Mar 2019
$11.9m
SERIES A
Total funding: $49.1m
Company benefits
- Breakfast & lunch in the office
- Flexible working
- Access to Happl, a flexible benefits provider
- Meaningful share options
- Allocated L&D budget
- Advance Parental Leave policy
- Monthly team socials
Company values
- Fix healthcare communication
- Raise the bar
- Be a driver, not a passenger
- Succeed together
- Move with urgency
- Be relentlessly resourceful
- Embrace challenge
Company HQ
London, UK
Articles
Leadership
Jacob Haddad
(Co-Founder)Began their career in Healthcare Consulting with Newton Europe and Outcomes Based Healthcare.
Diversity, Equity & Inclusion at Accurx
- Each health system is made up of a diverse workforce, serving 100% of the population. We are building for them, not us. We can only transform health systems if we build a diverse team, rich with different backgrounds, opinions and personalities.
- We particularly welcome applications from those who are significantly underrepresented in the technology sector, such as women, trans people, non-binary people, people with disabilities and people from black and underrepresented ethnic communities.
- You can find more information about Diversity, Inclusion and Belonging at Accurx on our Candidate Hub - https://accurx.notion.site/Diversity-Equity-Inclusion-Belonging-DEIB-24cc8751696f4434b4af64efd9de1b1a
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