Payments Operations Associate, Lendable
Offers equity
More information about location
3 days a week in office
Profitable Fintech Unicorn - Lending Platform
Posted today
Profitable Fintech Unicorn - Lending Platform
501-1000 employees
Posted today
Offers equity
More information about location
3 days a week in office
501-1000 employees
Company mission
To make consumer finance amazing: faster, cheaper and friendlier.
Role
Who you are
- You’ll succeed in this role if you have a sharp attention to detail, a solid grasp of payments operations, and enjoy working collaboratively across teams
- Experience in fintech or consumer lending, and confidence using back-office lending systems and repayment schedules, are highly sought after
- Familiarity with SQL or payment data tools is a strong bonus
- Minimum 2 years’ experience in a payments operations or finance operations role, preferably in a fintech or consumer lending business
- Solid understanding of UK payment rails (Faster Payments, BACS, CHAPS) and experience with payment platforms or providers
- Experience with back-office consumer lending systems and working with repayment tables/schedules is highly advantageous
- Highly proficient in using Google Sheets/Excel for everyday reconciliation and operational tasks, including Vlookup, pivot tables and data validation
- Familiarity with SQL or working with data systems is a bonus
- Excellent organisational skills, able to manage priorities and deadlines in a dynamic environment
- Diligent and accurate in processing transactions and following procedures
- Comfortable with fast-paced, at times ambiguous environments
- Proactive communicator, capable of working well within a team and with external partners
- Eager to identify process improvements and contribute to a high-performing operations function
What the job involves
- Join our Financial Operations team and play a key part in delivering smooth, accurate payment processes across all of Lendable’s lending products
- Reporting to the Senior Payments Analyst, you’ll support the day-to-day execution of payment flows, reconciliation, and exception management, while also helping to improve and optimise operational processes as our business grows
- Process and reconcile daily incoming and outgoing payments, ensuring customer accounts across all Lendable products are updated promptly and accurately
- Manage and resolve payment queries and tickets, collaborating with internal colleagues and external partners to investigate and resolve issues
- Prepare and review payment files for upload, support weekly and month-end operational tasks, and assist with reporting requirements
- Monitor payment systems and dashboards to identify exceptions, working quickly to resolve discrepancies and ensure operational efficiency
- Maintain up-to-date knowledge of relevant payment regulations and compliance requirements
- Suggest and support improvements to payment operations processes to keep pace with our growth and maintain best-in-class standards
- Support projects and wider financial operations initiatives as needed
- Accurately allocating and reconciling customer payments and refunds
- Managing support queries and tickets related to payments, and ensuring resolution within agreed SLAs
- Assisting with the upload and review of payment data for accounting and reporting needs
- Liaising with colleagues in finance, customer operations, and compliance to resolve queries and improve processes
- Supporting ad-hoc operations, projects and tasks as required
Application process
- A quick phone call with one of the team
- A take-home/interactive case study
- Interview with a Senior Payments Analyst & Financial Operations manager (in-person)
- Final stage with senior Finance leadership
Salary benchmarks
Our take
Lendable competes with banks, other lenders, and consumer finance companies to make finance and credit easier to access for all consumers. Streamlining the loan application process, the company cuts personalised rates and fund transfers from days to minutes.
Lendable believes it can win in this crowded field due to its market-best customer service and strong financials. Part of its success is due to its funding coming from institutional investors. Lendable originates and services its loans on behalf of institutional investors, but doesn't hold them on its own balance sheet.
Growing insolvencies will worry all lending platforms, but Lendable looks well-placed to weather any credit storm given its substantial debt financing. With fresh funding, this profitable fintech unicorn is poised to make credit access easier for consumers. And with the launch of two new products in the US, Lendable is certainly in a good position for more growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Mar 2022
$282.3m
GROWTH EQUITY VC
Sep 2017
$6.5m
SERIES A
Total funding: $292.2m
Company benefits
- đź’¸ Best-in-class compensation, including equity
- 🏥 Comprehensive private health insurance (including dental, optometry and general wellbeing)
- 🎊 Multiple opportunities to socialise with your team and the wider company
- đź’» Equipment provided for you to do your best work!
- 🏠You can work from home every Monday and Friday if you wish - on the other days we all come together IRL to be together, build and exchange ideas (hybrid)
- 🍲 Our in-house chefs prepare fresh, healthy lunches in the office every Tuesday-Thursday
- đźš— EV car scheme (Octopus)
- 🚲 Cycle to work scheme
- 🧮 Pension
- 🌴 25 days of annual leave - excluding bank holidays
- 🏋️‍♀️ 50% off gym memberships at Virgin Active and Nuffield (via Vitality health insurance)
Company HQ
London, UK
Articles
Leadership
Martin Kissinger
(Co-Founder & CEO)Studied Economics as an undergraduate at LSE before doing an MPhil at Oxford University. Worked as an Entrepreneur in Residence at Rocket in Berlin.
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