Client Success Manager, SeatGeek
$110-130k
+ Equity stake
Ticketing platform for live events
Open for applications
Ticketing platform for live events
501-1000 employees
Open for applications
$110-130k
+ Equity stake
501-1000 employees
Company mission
SeatGeek’s mission is to help the world to experience more live.
Role
Who you are
- 4-8 years in a client-facing role such as customer success, account management, consulting, or partnerships in a SaaS, tech, or entertainment setting. Sports or ticketing experience is a plus
- Track record of driving client outcomes—not just managing relationships, but improving business performance
- Deep understanding of commercial and financial aspects of companies, and how to impact the P&L
- Strong communication and presentation skills; you can simplify complexity and speak both client and product
- Confidence working with data; experience with platforms like Looker, Mixpanel, Hex is a plus
- Problem-solver who takes initiative, navigates ambiguity, and adapts quickly
- Collaborative mindset with a “one team” approach to working cross-functionally
- Willingness to travel to client locations regularly (~25% of the year, largely between April - October)
- Bachelor’s degree preferred
What the job involves
- As a Client Success Manager at SeatGeek, you’ll be an essential partner to our sports and entertainment clients—collaborating to unlock value, grow their business, and drive revenue for them and SeatGeek
- This is a high-growth opportunity for someone eager to master the craft of client success while gaining exposure to commercial strategy, product adoption, and value realization across some of the most innovative players in sports and entertainment. You’ll report to our Manager, Client Success
- You’ll build the foundations for long-term, high-impact relationships by deeply understanding your clients’ objectives and guiding them to strategic outcomes through data, insights, and industry expertise
- Serve as a strategic partner to clients, aligning SeatGeek’s technology with their business goals to drive revenue growth and deliver win/win solutions
- Identify and execute opportunities across product adoption, commercial improvement, and fan experience to improve client performance
- Lead business reviews, internal and external, and deliver insights that support renewals, adoption, and overall client success
- Leverage strong client relationships to generate advocacy through case studies, referrals, and industry exposure
- Manage daily communication, resolve issues, and build trust with a portfolio of clients, including complex accounts
- Travel as needed to provide to deepen client engagement and happiness
- Analyze product usage, sales, and financial data using tools like Looker and Mixpanel to guide strategic decisions
- Act as the client’s internal advocate, collaborating across departments to prioritize client needs and influence roadmaps
- Contribute to internal planning efforts, including forecasting, onboarding, and scaling client success operations
Our take
For many fans, buying tickets online can be a time-consuming and frustrating process. SeatGeek is setting out to ease this problem by powering an open entertainment industry that provides fans with greater access to experiences, while enabling teams, venues, and shows to have seamless access to their audiences.
SeatGeek launched with a laser-sharp focus on creating a customer-oriented ticketing marketplace for sports and live events. Its commitment to optimizing fan experience has helped distinguish the company from rivals, such as Ticketmaster and Live Nation, with its expanding suite of simple features that have made it the highest-rated and most trusted ticketer.
SeatGeek has secured integration partnerships with Facebook, Spotify and Snapchat, and has an impressive client list that includes the Dallas Cowboys, Manchester City FC, and the Brooklyn Nets. It continues to onboard enterprise clients, expand its international presence and release new products such as "Next Fan Up", positioning it well for future success.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Aug 2022
$238m
SERIES E
Apr 2017
$76.8m
SERIES D
Total funding: $418m
Company benefits
- Health Insurance Coverage
- Ample Paid Time Off
- 401k Matching Program
- Parental Leave - 16 weeks of leave in a 12-month period
- Health and wellness subscriptions to services like One Medical, Ginger.io and Headspace
- Regular virtual team hangs & happy hours + Company-Wide Hackathons 3-4 times per Year
- SeatGeek Monthly Ticket-Purchase Stipend
- Flexible work environment - Work as many days a week in the office as you'd like, or 100% remotely
- WFH Office Setup Stipend
Company HQ
Flatiron District, New York, NY
Leadership
Jack Groetzinger
(Co-Founder & CEO)Worked as a consultant for Bain. Founded and sold another startup, Scribnia, before founding SeatGeek.
Russell D'Souza
(Co-Founder)Worked as an analyst for Monitor. Founded and sold another startup, Scribnia, before founding SeatGeek.
Eric Waller
(Co-Founder)Worked as a Web Developer at Tickerhound. Co-founded and was a Web Developer at Niqos.
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