Senior Director of Operational Risk Management & Third-Party Risk, Flex
$283-312k
+ Equity
3+ days a week in office (Union Square, NY)
Flexible rent payment application
Job no longer available
Flexible rent payment application
501-1000 employees
Job no longer available
$283-312k
+ Equity
3+ days a week in office (Union Square, NY)
501-1000 employees
Company mission
To help people pay for the things that matter most.
Role
Who you are
- 7–10+ years of experience in risk management, with demonstrated expertise in both operational risk and third-party risk
- Proven track record building and leading risk programs in regulated, high-growth, or technology-forward environments
- Deep familiarity with relevant regulatory frameworks (OCC, NIST, FFIEC, etc.) and industry best practices for ORM and TPRM
- Experienced in working cross-functionally and driving accountability across Legal, Finance, Security, and business teams
- Effective communicator, able to synthesize complex issues and influence at all levels of the organization
- Background in consulting or enterprise risk transformation is a strong plus
What the job involves
- Flex is seeking a seasoned and strategic Director of Operational Risk Management & Third-Party Risk to lead the development of our Operational Risk Management (ORM) framework and oversee our end-to-end Third-Party Risk Management (TPRM) program
- This high-impact role is essential to strengthening our enterprise risk posture and ensuring our operational and external risk exposures are managed with transparency, rigor, and control
- You’ll report directly to the Chief Compliance Officer and work cross-functionally with leaders in Legal, Security, Finance, and Product
- This is a foundational leadership role for someone ready to build scalable programs, enhance enterprise resilience, and shape Flex’s long-term readiness
- Design and implement Flex’s enterprise ORM framework and operating structure
- Lead the ORM working group and drive programmatic cadences such as risk assessments, remediation planning, and quarterly reviews
- Manage core operational risk activities, including:
- Process Mapping
- Risk and Control Self-Assessments (RCSAs)
- Key Risk Indicators (KRIs)
- Incident and issue management
- Deliver actionable reporting to senior leadership
- Align ORM with regulatory frameworks and industry standards (e.g., OCC, FFIEC, NIST)
- Serve as the central coordination point for operational risk governance across business lines
- Own the full third-party risk lifecycle, from onboarding through termination, across a diverse vendor ecosystem that includes property management companies, property management software, payment providers, software platforms, BaaS partners, and contractors
- Maintain and evolve the vendor inventory, tiering methodology, and due diligence standards
- Partner cross-functionally with Legal, Security, Finance, CMS, and business stakeholders to ensure vendor engagements meet enterprise risk and regulatory standards
- Conduct and review third-party assessments (e.g., SOC reports, control frameworks) and escalate risks when necessary
- Manage residual risk ratings and design scalable ongoing monitoring practices
- Report on vendor risks and mitigation strategies to senior leadership
Our take
Many people struggle to pay their rent every month, with a variety of bills hitting their bank accounts simultaneously. Whilst many of these people earn enough money to cover their bills, the inflexible nature of monthly bills can make the all-in-one payment a harder obstacle.
Flex provides a mobile application for the flexible payment of rent, allowing users to pay their landlords through flexible payment plans, reschedule payments when necessary, and protect their funds through Overdraft Protection. The company achieves this by partnering with estate agents and paying their resident's bills upfront, taking on the challenges that landlords would normally have due to late payments.
Flex has experienced extremely rapid growth since its founding which has caused some issues, as it struggled to keep up with the surge in new customers. Having made improvements to its product and scaled its customer service team, it is set to continue providing a service that has come to be highly valued by both tenants and landlords.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2022
$160m
SERIES C
Apr 2021
$46.6m
SERIES B
Total funding: $225.1m
Company benefits
- Medical, Dental & Vision: Your healthcare will be available from Day 1— giving you immediate peace of mind — with best in class coverage and options.
- Parental Leave: Step away with paid time off to focus on family and life’s newest chapter.
- NYC HQ: Collaborate in our lively New York headquarters, with new office space on the way!
- 401(k) Retirement Savings: Plan ahead with our 401(k) program to grow your future. And starting early 2026, employees will be eligible for a company match!
- Flex Giving: Flex Giving empowers employees to support local nonprofits advancing housing stability in the communities we call home.
- Employee Assistance Fund: Confidential financial support to teammates facing unexpected hardships or emergencies.
- Hybrid Work Policy: Work flexibly from home, with in-person collaboration and events that matter.
- Unlimited PTO + Holidays: Take the time you need— whether that’s a vacation, recharge, or simply a long weekend
- Free Flex Subscription: As a Flex employee, you'll have full access to our services without charge.
- GrubHub Credit: Enjoy meal credits while in the office, so you’re fueled for the workday ahead.
Company HQ
Midtown Manhattan, New York, NY
Leadership
Shragie Lichtenstein
(Co-Founder & CEO)Prior to co-founding Flex in 2019, Shragie co-founded Boundless Reality. They graduated from Yeshiva University in 2015 with a Bachelor's Degree in Finance.
YeTong Shao
(Co-Founder)Prior to co-founding Flex in 2019, YeTong co-founded Boundless Reality alongside Shragie. They graduated from the University of Chicago with a Bachelor's Degree in Mathematic & Economics.
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