Senior Support Engineer, Sentry
Codecov
$89-109k
+ Equity
3 days a week in office
Error tracking and app monitoring software
Be an early applicant
Error tracking and app monitoring software
201-500 employees
Be an early applicant
$89-109k
+ Equity
3 days a week in office
201-500 employees
Company mission
To empower developer teams to build their best possible software, more quickly and easily.
Role
Who you are
- We're looking for someone with a strong background in supporting users of CI pipelines and code hosting platforms who is passionate about engaging our customers and ensuring they have a great experience
- 4+ prior experience in Customer Support or equivalent history of roles responsible for customer happiness
- Experience CI pipelines, source control tooling, and code hosting platforms. Must have an understanding of SQL and log aggregation/exploration tools. Familiarity with Google Cloud Platform is a ideal
- Strong understanding of modern software development practices and tools (e.g. CI/CD, API’s, microservices, front-end vs. back-end development, observability, debugging, performance monitoring)
- Experience writing code and/or debugging code as well as a love of developer tooling and the software development life cycle
- Excellent written and oral communication skills
- In San Francisco or willing to relocate
- Bonus: Experience with Python and/or Javascript, or similar dynamic programming languages (e.g. Ruby, PHP, etc), writing or shipping software as part of internships, personal projects (Github), or coding competitions
Desirable
- Open Source contributions
What the job involves
- Codecovs’s engineers and product managers are always active on open-source channels such as GitHub and Discord, engaging in real conversations to make Codecov even better than it already is - Codecov Support Engineers are expected to be able engage with our SaaS users in these channels and Zendesk to help solve our customer’s problems and guide folks toward optimal usage
- You will be responsible for not only helping customers with their issues, but also writing knowledge base articles and crafting internal guides and demos to streamline our overall support team experience
- You will drive success at Codecov by helping us reduce response times, help us scale our support needs, and ultimately make our customers happy
- Become a Codecov product expert
- Answer inbound Support requests about Codecov's product and it’s features
- Triage, reproduce and and report product bugs as well monitor as escalations to engineering
- Manage and curate customer feedback in our open source repos
- Contribute to team wide goals and initiatives and support knowledge base documentation internal guides and demos
Our take
Defective software leads to dissatisfied users, disruptions and potential financial losses for companies. Sentry has created application monitoring and error tracking software to help developers fix errors faster, easier and more cost effectively.
More than 1 million developers and 70,000 organizations worldwide, including the likes of Microsoft, Disney, Atlassian, Cloudflare and Slack have used Sentry to monitor their code health. The company is well positioned for significant growth. There is an emerging need for solutions that address holistic application health. As more companies focus on digital to engage with their customers, the reliability of their applications is essential.
The global bug-tracking software market is expected to reach over $600 million by 2026 with an annual growth rate of almost 10%. Further, the company has also opened another office in Denver in early 2023, expanding its regional presence, and has announced additional functionality in its platform, all of which bodes well for Sentry's future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
28% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2022
$90m
SERIES E
Feb 2021
$60m
SERIES D
Total funding: $216.5m
Company benefits
- Competitive Compensation + Equity
- 401k Plan
- Medical, Dental, Vision Insurance
- Commuter Stipend
- Professional Development Stipend
- Health & Wellness Benefits
- Charitable Matching Program
- Flexible PTO
- Paid Parental Leave
Company values
- Pixels matter - We understand that the difference between a good product and a great one is in the finer details. We take extra care to get everything right, down to the last pixel
- Feedback is priceless - White lies help no one. We give each other constructive, respectful, and sincere feedback for the best collective outcome and most personal growth. (On our work, that is. We'll keep opinions on your floral-patterned pants to ourselves)
- Step by step - We don't expect to get things right the first time around. We do our best work by iterating: making small changes, measuring impact, and trying again (and again, and sometimes again)
- For every developer - Sentry is a tool for everyone who codes. We strive to create a product that's accessible (and indispensable) to developers at any level, at companies big, small, and everything beyond and in between
- Work in progress - We know that we don't know everything. Nothing here is set in stone. We're still filling roles and writing rules, as a team. In the meantime, we embrace individual ownership, autonomy, and accountability
- Value people - We respect one another. We understand that success comes from a variety of backgrounds, experiences, skills, and opinions — not in spite of it. Even if we disagree on the route, we still push forward to the end
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
David Cramer
(CTO)They started their career as a Software Engineer at Curse, before roles at Enthropia, Disqus, and Dropbox. Having co-founded Sentry in January 2012, they left Dropbox in 2015.
Chris Jennings
(Chief Creative Officer)They have been a Frontend Developer at AgencyTen, Director of Design and UX at Disqus and most recently a Product Designer at GitHub.
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