Associate IT Operations Director, Wpromote
$80-100k
More information about location
Office located in El Segundo, CA
Digital marketing firm specializing in customer acquisition
Open for applications
Digital marketing firm specializing in customer acquisition
501-1000 employees
Open for applications
$80-100k
More information about location
Office located in El Segundo, CA
501-1000 employees
Company mission
Wpromote's mission is to drives transformational growth for brands who Think Like A Challenger.
Role
Who you are
- Bachelor's degree in Computer Science, Information Systems, or equivalent work experience
- 8+ years of experience in progressive technical support management
- Demonstrated success in leading and optimizing technical support operation
- Exceptional leadership, communication, and interpersonal skills
- Proven expertise in business analysis methodologies
- Proficiency with no-code/low-code platforms (e.g., Zapier, Retool, Google Apps Script, JavaScript)
- Experience with IT service management frameworks such as ITIL
- Comprehensive understanding of diverse technology ecosystems, including Macs, Google Workspace, Kandji (or similar MDM software), HappyFox (or similar ticketing solutions), and working knowledge of Asana, Slack, Jira, GCP
- Previous leadership role within a technical support department
- Familiarity with Agile frameworks such as Scrum and Kanban
Desirable
- Advanced degree in Computer Science or related field
- Experience with IT security and compliance
What the job involves
- The Associate Director of IT oversees the day-to-day operations of the technical support team, ensuring seamless and efficient IT support services across the organization
- This role involves managing a team of IT professionals, developing support strategies, and driving continuous improvement in service delivery
- The Associate Director will collaborate with cross-functional teams to resolve technical issues, implement new technologies, and provide exceptional customer support
- Additionally, the role focuses on aligning IT support services with business goals, optimizing processes, and ensuring the successful operation of IT systems to enhance organizational performance
- Guiding and inspiring our technical support team, fostering a culture of excellence in problem-solving and customer service
- Developing and implementing scalable, enterprise-wide technical support policies and procedures, ensuring best practices are documented and followed
- Working closely with various departments to align business needs with robust technical support strategies
- Evaluating, implementing, and deploying scalable enterprise software solutions that align with the evolving needs of a rapidly growing and dynamic company
- Harnessing the power of low-code and no-code platforms to address business challenges and seamlessly integrate SaaS solutions
- Manage the IT Support team. Mentoring and upskilling team members, transforming them from ticket handlers into strategic business analysts
- Overseeing contractor engagements, from developing requirements to stakeholder communication and project monitoring
- Cultivating and maintaining strong relationships with technology vendors and service providers
- Utilizing advanced metrics and analytics to continually improve support operations and drive efficiency
- Creating insightful reports and dashboards to keep management informed on operational support health
- Staying at the forefront of emerging tech trends, positioning the team for future challenges and opportunities
Our take
Digital marketing campaigns are essential in scaling a business and acquiring new customers and, with the privacy issues of cookies showing limitations for futureproofed data-driven marketing, modern campaigns favor the use of proprietary data. However, the siloed nature of existing marketing firms presents limitations this, with strategies focussing too heavily on blindly meeting KPIs as opposed to providing accurate and optimized data insights.
Wpromote provides digital marketing services specializing in customer acquisition; aiming to provide holistic, customer-centric, omnichannel campaigns that maximize the efficacy of proprietary data. This is achieved through the platform Polaris, which features predictive modeling and other data analysis tools to extract actionable insights from otherwise siloed, inaccurate, and inefficient data.
Whilst the company faces competition from digital marketing firms focused on future-proofing proprietary data, the company has a uniquely transparent approach in identifying the inefficiencies of its competitors and promising to solve them. Over the last few years, Wpromote has made strategic acquisitions and been recognized as an innovator in the space. Investment from the private equity firm ZMC will now aid it in accelerating growth and further expanding its product offerings.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Unlimited PTO
- Half-day Fridays every Friday
- 3 different medical plans to suit your needs, including a plan under $10 per month, as well as dental, vision, disability, and life insurance
- 401(k) with company matching
- Free, confidential Employee Assistance Program
- Free weekly virtual workout classes
- 100% paid parental leave policy for birth, adoption, and foster placement
- Medical and dependent care FSAs
- Wprotege mentorship program
- LinkedIn learning and access to internal training and development
- Organizational transparency - our c-suite and senior leadership are easily accessible to all employees, they share business updates, and recognize top employees through a monthly all-hands and a weekly CEO message
- Virtual experiences, from Slack cooking challenges to trivia tournaments and employee awards
Company values
- Client Success: Putting The Client First, Even In Our Core Values - Everything that we do begins with a focus on client success. When our clients succeed, the rest falls into place. Successful clients are happy clients, and happy clients are more fun to work with. It’s not enough to just do great work; we aim to celebrate what we can accomplish together!
- Culture: Making Mondays Suck Less - We say it a lot: “We make Mondays suck less.” It’s kind of our tagline. We’ve created a fun, supportive, interactive environment where collaboration thrives, creativity is encouraged, and the best ideas prevail. Successful employees do better work for our clients, which makes Mondays suck less for everyone!
- Respect: Trusting Each Other, Challenging The Status Quo - We’re all on the same team and it’s a really, really great team. Individually, we’re capable of more than we think, and together, there’s almost nothing we can’t accomplish. We believe in one another, but we also believe that we can make each other better. Every day is a challenge to do just that
- Transparency: Accentuating The Positive, Eliminating The Negative - Whether it’s client-facing or internal, we know that the best decisions are made when all of the data is available: the good, the bad, and the WTF? Every client and employee should know and share the full picture so that failures are quickly rectified and successes are acknowledged and nurtured
- Drive | Thirsting For More: Digital marketing is an industry aggressively evolving, and we’ve adapted and looked forward to every new challenge. We’re passionate about our work: embracing innovation, running experiments, and producing thought leadership content. We don’t just stay informed of best practices; we create them
Company HQ
El Segundo, CA
Articles
Leadership
Michael Mothner
(CEO)Co-founder of CouponPal from 2010 to 2013. Co-founder of ScanDigital.com from 2007 to 2015.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Diversity, Equity & Inclusion at Wpromote
- We are actively prioritizing building a diverse community at Wpromote, including leadership and interview inclusivity training.
Share this job
View 25 more jobs at Wpromote