Administrative Assistant, Upgrade
Indirect Auto
USD $22-25 per hour + Stock Options
Office located in Orange County, LA
Offering responsible credit to mainstream consumers
Open for applications
Offering responsible credit to mainstream consumers
1001+ employees
Open for applications
USD $22-25 per hour + Stock Options
Office located in Orange County, LA
1001+ employees
Company mission
To help our customers move in the right direction with responsible financial products that put more money in their pocket.
Role
Who you are
- 1+ years of office clerical administration
- Ability to coordinate, manage, and guide multiple priorities simultaneously and effectively through to completion
- Team oriented and the ability to work both collaboratively and independently
- Tech savvy and proficiency in Microsoft office applications
- Ability to communicate effectively with members, management, team members, and external third parties
- Ability to effectively coordinate and manage multiple priorities simultaneously through to completion
- Strong organizational skills and attention to detail
- DMV or indirect auto servicing experience a plus
What the job involves
- The Indirect Auto Aftermarket Cancellation and Aged Titles teams are responsible for managing refunds for the cancellation and the follow-up of Aftermarket Products purchased at the dealership and resolution of Aged Unperfected Titles
- Obtain and maintain support images for our internal teams by utilizing various systems and sources
- Pulling, generating, and updating reports and logs
- Generate, review, and log aged title letters
- Generate, log, and follow up on cancellations, refund submissions and additional documentation
- Contact Product Administrators, Dealers, DMVs and Internal teams as needed
- Provide regular reception desk backup
- Assist with various department tasks and special assignments as required by the manager
- Help mitigate risk associated with the Unperfected Aged Titles and Aftermarket Product Cancellation
- Timely initiation and follow-up and resolution of outstanding Aged Titles and product cancellation refunds
- Assist with processes involved to help manage aged unperfected title follow-up
- Ensure Compliance with Aftermarket Product Cancellations and perfection of vehicle titles associated with the Indirect Auto accounts
- Keep management apprised of any concerns with Dealers or processes identified as part of the aged title follow-up
Our take
Most credit cards don't encourage the owner to pay down their debt. The longer it takes to pay off the balance, the more money lenders are set to make. Upgrade is an online lender and card issuer doing things differently. The company offers personal loans and credit cards but with a fixed instalment structure and a set number of equal payments. This ensures the balance reduces every month.
The company believes this model reduces default rates, as borrowers are forced to pay down rather than maintain their debt, and it encourages a greater commitment to repay the balance. Further, by combining the ease of a Visa card with the fixed payments and decreased rates of a personal loan, Upgrade sets itself apart from competitors.
In 2021, Upgrade launched its mobile banking and debit card as a strategy to onboard new customers and increase loyalty. The fixed-rate nature of the company's cards is expected to be of use to customers in future years in an environment of rising rates. Upgrade also plans to expand beyond the U.S. in the future, which will represent new challenges for the business as it adapts to alternative regulations.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
18% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Nov 2021
$280m
SERIES F
Aug 2021
$105m
SERIES E
Total funding: $547m
Company benefits
- Stock option plan
- 100% paid coverage of medical, dental and vision insurance
- Flexible PTO
- Opportunities for professional growth and development
- Paid parental leave
- Health & wellness initiatives
Company values
- Help: We help each other. We trust and care about each other. We welcome all team members and value the diversity of our team
- Improve: We are always learning. We are curious and ask why. We are open-minded and consider new ideas. We continually look to improve the way we operate
- Fast: We move fast. We launch products and process early, then test and iterate. We think ahead so that we are not rushing into things we are not prepared for. We work together to fix anything that breaks
- Own It: We act as owners. We enlist the help we need and follow through to the end. We acknowledge our mistakes and learn from them. We hold ourselves accountable as a team to reach our goals
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Renaud Laplanche
(Co-Founder & CEO)After an MBA at London Business School, Renaud spent 5 years as an Associate at Clearly Gottlieb Steen & Hamilton and co-founded MatchPoint. They then left Oracle after a year to co-found Lending Club in 2006 and co-founded Upgrade in August 2016.
Adelina Grozdanova
(Co-Founder & Head of Investor Group)Adelina started their career with 6 years at Morgan Stanley after a degree at Princeton. They left banking in 2012 to join Lending Club as VP, and after 3 years co-founded Upgrade, serving as Head of Investor Group since 2016.
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