Team Lead of People Connect, Dow Jones
EMEA & APAC
3 days a week in office (London Bridge St, London)
Business news and financial information publishing
Be an early applicant
Business news and financial information publishing
1001+ employees
Be an early applicant
3 days a week in office (London Bridge St, London)
1001+ employees
Company mission
To deliver trusted news and data to help businesses and society make decisions for a better future.
Role
Who you are
- A willingness to work in the office at least three days each week
- Human resources/hr operations/shared services experience
- Demonstrated experience in a systems/process Human Resource role a plus
- Experience supporting employees base across multiple countries
- Experience leading an HR Operations team, both onsite and remotely, is required
- Experience in a fast-paced large complex organizations
- Previous experience of utilizing an integrated Human Resources Information System a plus
- Union related experience a plus
- Knowledge of a Human Resources Information system essential. Workday experience is preferred
- Experience of utilizing a case management/ticketing system (ServiceNow) is preferred
- Oversee HR systems within remit (ServiceNow), ensuring they are up-to-date and aligned with organizational needs
- Identify opportunities for technology enhancements to streamline HR workflows
What the job involves
- The Dow Jones People team encourages the diverse opinions, skills, and strengths of our colleagues around the world with respect and empathy when delivering work
- We do this by working together for the greater good, sharing our expertise, experience and ideas to support each other both within our team
- We are uniquely positioned as a partner to our employees and businesses to develop relationships focused on both people and goals
- As the People connect Leader you will lead the People Connect Group for EMEA and APAC region, within the People Team in Dow Jones
- The People Connect Group is a team that centralizes all our People Operations globally
- As an extension of the People Business Partner team, this team is critical to an excellent employee experience
- The People Connect Group is a strategic enablement partner that serves as the foundation to the People function at Dow Jones, setting high standards, establishing processes and applying best practices
- We promote self-service and resolution to People related queries and oversee the employee experience
- As the leader of this team, you are dedicated to enhancing the employee experience within our organization
- Your role will center around cultivating a team that is adept at delivering exceptional customer service to employees company-wide
- As a leader you know how to mentor, coach and inspire your team, breaking down silos and walls to help them succeed
- Juggling multiple, occasionally conflicting, priorities is second nature to you
- In close collaboration with various People functions and the global PCG, you will play a pivotal role in advocating for and supporting employee experience through clear communication, well-defined policies, and best practices
- You will devise communication and change programs to champion and advocate ServiceNow, increasing and driving the adoption of this self-service platform across the globe
- This is a highly visible role within the global People team and you will have the exciting opportunity to shape and implement processes and procedures that directly contribute to the day-to-day efficiency and overall growth initiatives of our business
- You will live our values of Collaboration, Trust, Impact, and Excellence through your work, delivering a people-first approach to our client groups, driving improvements around our own ways of working, and supporting data-driven strategies
- The role reports into VP, People EMEA & APAC as well as Global Head, People Connect Group
- Provide leadership to the EMEA & APAC People Connect Group. You will be responsible for recruiting, training and coaching the team to deliver excellent service to employees and managers
- Ensure balance of workload and priorities across the team, effectively utilising and optimizing resources and capacity through peaks and troughs during the year
- Be responsible for building a performance culture in the team and do this through setting clear goals and expectations and delivering timely feedback
- Oversee day-to-day service delivery within the People team for People queries and requests from employees, line managers, PBPs and Centers of Excellence across the full employee life cycle, including but not limited to, employee onboarding, off boarding, payroll-related queries, benefits, leave of absence, PTO balances, employee care and development
- Be the point of escalation for People Connect Advisors on complex employee activities and transactions
- Establish a culture of continuous improvement and collaborate with cross-functional partners to acquire feedback and post-implementation support
- Be responsible for efficiency measurement of and improvement of employee and manager experience
- Be the super-user across multiple People systems especially HCM Workday, ensuring that the centralized HCM (Workday) remains the source of truth
Salary benchmarks
Our take
Dow Jones is a global leader in news and business intelligence, powering a range of well-respected brands, including The Wall Street Journal, Financial News, MarketWatch, and more. The company delivers its content to consumers through a range of formats, such as print, digital, mobile, and live events.
As companies seek to draw Millennials and Gen Z consumers to their platforms, adaptability is vital, since they are driving the demand for innovative tools and techniques, as the world evolves toward the digital-first era. Dow Jones has proven its ability to meet product optimization challenges with its reimagined Factiva offering that includes a list of new features, such as personalized results, an easy-to-use modern interface, and faster free-text search, all with a mobile-first design that adapts to any device.
The company has also focused on new product innovation by expanding its portfolio of capabilities and partnerships, further expanding into AI-powered personalization technologies and ongoing digital transformation. Already a powerhouse in the market, Dow Jones is well set to capitalize on future expansion and innovation opportunities and between 2019 and 2024, doubled its digital subscription base from 2.43 million to 4.86 million.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
Theater District, New York, NY
Articles
Leadership
Almar Latour
(CEO, not founder)Before becoming the CEO of Dow Jones and Publisher of The Wall Street Journal, they were the Publisher of Barron’s Group and Executive VP of Dow Jones. They were also the previous Executive Editor of The Wall Street Journal.
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