Commercial Customer Success Engineer, Procore
More information about location
Construction management platform
Be an early applicant
Construction management platform
1001+ employees
Be an early applicant
More information about location
1001+ employees
Company mission
To connect everyone in construction on a global platform.
Role
Who you are
- Successful candidates are passionate about construction and technology
- Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, or CS preferred
- 5+ years of Customer Success, Professional Services, Technical Pre-Sales experience
- 5+ years of Construction industry expertise preferred
- Ability to leverage strong technical aptitude to master Procore’s product offerings, business model, services, and emerging technologies
- Ability to work cross-functionally and collaboratively with multiple stakeholders on time-sensitive projects
- Outstanding presentation and communication skills both in-person and through virtual meetings, and in writing
- Strong analytical and problem-solving skills to synthesize relevant and impactful intelligence from ambiguous data
- Experience acting as a technology evangelist and promoter of modernizing the Construction industry is a plus
- Understanding of the construction industry across different verticals (general contracting, subcontracting, real estate development, etc.) is a plus
- Previous experience as a construction Project Manager, Site Super, Project Finance Manager, Estimator or Project Engineer preferred
- Experience managing project construction, including bidding, procurement, RFIs, submittals, drawings, specifications, documents and schedule, quality control and safety preferred
- A positive energy source in a fast-paced, diverse, forward-looking environment
What the job involves
- We’re looking for a Customer Success Engineer to drive the success of Procore’s commercial customers
- In this role, you’ll be the product champion of Procore and serve as a subject matter expert
- You will succeed in this role when the customer succeeds in adopting and realizing business performance gains from their investment in Procore
- You will literally be helping improve the lives of our construction customers by connecting them on a global platform
- As a successful Customer Success Engineer you’ll help organizations understand best practices around construction technology and solutions, and the many business benefits they can provide
- You’ll work in a highly collaborative, creative, and driven environment that values openness, optimism, and ownership
- In this role, you’ll leverage your consultative-mindset and knowledge of the construction industry and Procore’s software platforms to provide clients with important recommendations on how to maximize the value of their Procore technology, and what other products they can benefit from
- You’ll partner closely cross-functionally with Sales, PS, Support, Product and Marketing
- Make data-driven recommendations to your customers on how they can optimize the value of Procore, based on customer analytics and industry best practices
- Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platform
- Provide product roadmap and product release updates to your customers so that they can benefit from our leading-edge technology
- Drive in product demonstrations and coordinate multiple technical resources, both internal and external
- Serve as a technical account manager by providing the highest level of responsiveness and customer service and to your clients, through clear and effective communication
- Foster a positive team culture by supporting and mentoring your fellow Procorians
- Collaborate with all levels of the Procore organization to develop best practices and drive Procore’s evolution as a market leader
- Develop a mastery of Procore’s products, professional services, and industry best practices
- Up to 50% travel to client sites (may include domestic and international), industry events, and other Procore offices
Our take
Construction tech company Procore offers a cloud-based construction management platform. With substantial productivity gains and cost reductions on the table for construction companies that digitize more efficiently, Procore’s offerings are an attractive prospect for those operating in the industry.
Founded in 2002, Procore now serves over 15,000 businesses, providing a range of products for preconstruction, project management, and resource and financial management. Its platform is built atop multi-zone cloud infrastructure, and is able to house every app, document, and person involved in projects, providing visibility that simplifies processes for everyone involved.
With promising stock performance and a legacy position in the construction tech sector, Procore seems likely to continue a steady upward trajectory in this growing market. The company published its first Environmental, Social and Governance report in 2022, highlighting its commitment to work towards a more sustainable future, and has continued to develop integrations and partnerships to improve its offerings.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 11 rounds)
May 2020
$150m
LATE VC
Sep 2019
$94.9m
SERIES I
Total funding: $567.8m
Company benefits
- Comprehensive healthcare benefits, long-term disability, life insurance and other wellness resources
- Values-driven PTO that is based on openness, ownership and optimism – take the time you need when you need it
- Retirement benefits such as a 401k or RRSP with employer contribution (varies by country).
- Employee Stock Purchase Plan for eligible employees
- Employee enrichment program with classes and programs for personal and professional development
- Procore Perks - a reimbursable stipend for purpose-driven goods and services that support work/life well-being and physical and financial wellness
Company values
- Openness: Be honest without ego
- Optimism: Build toward what’s possible
- Ownership: Take initiative and move forward
Company HQ
Carpinteria, CA
Articles
Leadership
Tooey Courtemanche
(CEO)Worked as a Software Engineer at Skip Steveley & Associates after graduating from the University of Arizona. They were also CEO of Webcage, a software consultancy company.
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