Customer Success Manager, ReelFlow
£40-45k
SaaS enabling interactive, short-form video on websites
Job no longer available
SaaS enabling interactive, short-form video on websites
1-20 employees
Job no longer available
£40-45k
1-20 employees
Company mission
To use the power of interactive, short-form videos to transform the website and buyer experience.
Role
Who you are
- Experience in customer success, onboarding, or account management in a SaaS or tech company
- A customer-obsessed problem solver - Someone who thrives on making customers happy, anticipating their needs, and delivering beyond expectations
- Interest in startup life - You want to work in a fast-paced, ever-changing environment where adaptability and problem-solving are key
- Curious about technology - While deep technical expertise isn't required, comfort with technology and quick learning is valuable
- Embracing AI - You're already a regular user of AI tools and have a good understanding of the huge potential in customer success
- Detail-oriented - A keen eye for detail to ensure nothing slips through the cracks
- Great communicator - High level of written and spoken English, capable of explaining complex ideas clearly and concisely
- Willingness to appear on camera - As a video-first company, you'll create and appear in customer-facing videos
- Energetic & positive - Bringing great vibes to every customer interaction
- Open to travel - Occasional travel to meet customers and support video shoots within the UK
What the job involves
- Onboarding - Develop and guide new customers through the onboarding process, helping them build their video-based flows and integrate our technology into their website
- Customer success & retention – Maintain ongoing relationships with customers, helping them achieve their goals, run customer reviews, and drive value
- Support & troubleshooting – Be the go-to person when customers need assistance, whether it's technical or non-technical. You don't need to have all the answers yourself, but it's your responsibility to ensure customers get them - whether that means working with our product and engineering teams or digging into issues proactively
- Video coaching & support - Help customers feel comfortable and confident on camera, occasionally attending off-site filming days to assist with production
- Building a scalable tool stack - Research, recommend and setup the right tools (leveraging AI) to help build the foundations of a scalable customer service function
- Proactive engagement - Spot opportunities to improve customer adoption, troubleshoot potential issues, and ensure they are set up for long-term success
- Product advocacy - Be knowledgeable about our product and services, educating customers on new features and best practices
- Meeting customers in person - The best experiences are face-to-face, so we will need you to occasionally travel for filming days or customer visits
Our take
ReelFlow is helping businesses turn their plain websites into engaging, video-driven experiences. Instead of presenting customers with walls of text, it provides businesses with the tools to build short, conversational videos aiming to build trust and boost conversions.
As a young company, it's bringing fresh energy and a modern take on how brands connect online. Through the use of AI-assisted scripts, auto-captions, and smart performance insights, ReelFlow is making it easy for businesses to quickly create video content that feels natural so they can connect with their audiences on a better level.
Freddie
Company Specialist at Welcome to the Jungle
Company
Company values
- Integrity & trust: Our team is composed of bright, kind & hard-working people with mutual trust and respect for each other, our customers and partners
- Customer impact: We're building products that our customers truly love to use and that meaningfully improve their performance
- Work-life harmony: We encourage & practice a balanced approach to our work and lives in the knowledge that this is the key to a happy, productive and fulfilling business
- Sustainable growth: We’re building this business with responsible, sustainable growth in mind, balancing ambition with financial prudence
Company HQ
Westminster, London, UK
Leadership
Chris Wickson
(Co-Founder & CEO)Reelflow is Chris' third startup after exits from his previous two - Akkroo and RMP Enterprise.
Andy Higgs
(Co-Founder & CPO)Andy previously ran a successful web design agency prior to co-founding Akkroo with Chris in 2013. They were also a VP of Event Products and the Head of Design at Integrate.
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