Principal Product Manager, Bonterra

• 8+ years of product management, product marketing, or a hybrid role experience building and scaling SaaS and AI-driven products, ideally in B2B or platform environments
• Demonstrated experience shipping AI-powered or ML-driven product features
• Practical fluency with AI tools and workflows — you use AI to do your own job better, not just as a talking point
• Proven experience owning product strategy and outcomes, not just feature delivery
• Strong discovery skills, including customer research, problem framing, and hypothesis-driven development
• Understanding of responsible AI principles — bias, fairness, transparency, privacy — and how to apply them in a product context without slowing teams down unnecessarily
• Experience working in agile, cross-functional teams with Engineering and Design partners
• Comfort using data to make decisions, define success metrics, and evaluate trade-offs
• Excellent communication and stakeholder management skills, with the ability to influence without authority
• Experience with modern product tools (e.g., Jira, Productboard, Amplitude, Looker, or similar)
• Passion for Bonterra’s mission and interest in building technology that supports social impact organizations

Desirable

• As a Principal Product Manager, you will own a critical product area within our Fundraising Experiences business unit, shaping strategy and execution to deliver meaningful outcomes for nonprofit customers and their supporters
• You will operate as a strategic leader and hands-on product manager, accountable for discovering the right target markets, problems to solve, delivering high-impact solutions, and driving measurable customer and business results
• This role requires strong product judgment, deep customer empathy, comfort with data and experimentation, and the ability to lead cross-functional teams through ambiguity
• Define target markets and customer segments, identifying where Bonterra can win and how to differentiate
• Define and evolve a clear product vision, strategy, and roadmap aligned to Bonterra’s mission and business objectives
• Own and be accountable for product outcomes, including adoption, engagement, retention, and revenue impact
• Translate company-level goals and OKRs into focused product bets with clear success metrics
• Continuously assess market trends, competitive positioning, and emerging opportunities to inform strategy
• Partner with Design, Engineering, and Research to run continuous discovery, including customer interviews, usability testing, data analysis, and experimentation
• Identify and validate customer problems, test hypotheses, and ensure solutions deliver real customer and business value
• Develop deep understanding of nonprofit workflows, motivations, and constraints across different customer segments
• Own product packaging and pricing strategy, including tiering, monetization models, and value-based pricing; with the ability to navigate unique considerations of AI features
• Define clear, compelling product positioning and messaging that differentiates Bonterra in the market
• Continuously test and optimize pricing and packaging based on market feedback and performance
• Lead end-to-end product launches
• Collaborate closely with Engineering and Design to define solutions, scope work, and deliver iteratively
• Partner closely with Marketing, Sales, and Customer Success to drive successful go-to-market execution
• Measure and optimize go-to-market performance, including conversion, pipeline contribution, and adoption
• Maintain a healthy, prioritized roadmap focused on outcomes over output, making clear trade-offs when needed
• Ensure product requirements are clear, lightweight, and enable teams to move quickly without sacrificing quality
• Define and monitor key product metrics; use qualitative and quantitative data to guide prioritization and iteration
• Leverage experimentation and analytics to evaluate product performance and inform roadmap decisions
• Contribute to Bonterra’s use of AI-driven and data-informed capabilities, with an emphasis on responsible, customer-centric application
• Lead product launches in partnership with Marketing, Sales, and Customer Success, ensuring strong positioning and enablement
• Gather post-launch insights and continuously refine the product based on customer feedback and performance data
• Act as a trusted product leader and subject-matter expert for your product area
• Communicate clearly and persuasively with stakeholders at all levels, including executives
• Mentor and support junior product managers, contributing to a strong product culture grounded in learning and impact