Customer Success Manager, G2
Enterprise
Review site for business software & services
Job no longer available
Review site for business software & services
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To make trust a central part of the digital transformation.
Role
Who you are
- Experience - 4+ years in Customer Success or technology product consulting
- Marketing Expertise - Proficient in marketing strategy, planning, and tactics, including Account-Based Marketing (ABM), ROI methodologies, Paid Media, and Marketing Technology (MarTech) solutions
- Industry Experience - Worked with enterprise-level customers in the technology, software, sales tech, paid media, or digital marketing/advertising industries
- Relationship Building - Exceptional relationship-building skills
- Attention to Detail - Highly detail-oriented with excellent project and time management skills
- Multi-tasking - Ability to maintain a high level of activity, manage multiple competing priorities, and work effectively in a results-driven culture
- Communication Skills - Strong verbal, written, and presenting communication abilities. Engaging style that captures customer attention, establishes expertise, and encourages further engagement
- Customer Focus - Passionate for exceeding customer goals and delivering value
- Technical Implementation - Experience in implementing and supporting large-scale, cloud-based, SaaS technology solutions within large organizations unfamiliar with improved methodologies
- Business Applications - Proficiency in Salesforce, Slack, Zoom, Gong, Catalyst, and Groove preferred
What the job involves
- G2 is looking for a dedicated and experienced Enterprise Customer Success Manager who will be responsible for fostering relationships with key Enterprise B2B customers post-sale, driving product adoption and delivering ROI
- Our Enterprise CSMs partner with the largest software companies in the world to build their brand, gain valuable customer insights and optimize their Go-to-Market strategy
- The ideal candidate will be the primary point of contact for customers, advocating for their success and happiness with G2's product and services
- The Enterprise CSM should be consultative, engaging, and eager to dive deep into the technical aspects of G2's product
- Advise and Guide - Assist a diverse range of Enterprise B2B SaaS customers in adopting G2’s solutions and maximizing their ROI
- Trusted Advisor - Serve as a reliable advisor throughout the customer lifecycle, from onboarding to renewal
- Consultative Approach - Provide customers with best practices to leverage G2’s products, including buyer intent, market intelligence, content, and review generation, aiming for high renewal rates and identifying upsell opportunities
- Relationship Building - Form strong relationships with stakeholders at all levels, keeping them engaged and supported via email, phone, Zoom, and occasionally in-person
- Understand Needs - Anticipate and address customers' needs and goals
- Mutual Success Plans - Create and track Mutual Success Plans, holding business reviews to celebrate successes and course-correct when necessary
- Strategize - Partner with an Account Manager to expand and renew revenue within the managed book of business
- Cross-Functional Collaboration - Work with other teams to gather and report on customer satisfaction, feedback, and resolve any account issues
- Feedback Loop - Collaborate with the Product team to provide customer and market feedback, keeping G2’s products and services ahead of the competition
- Travel - Occasionally travel to customer conferences
Our take
G2 helps companies to compare the best business software and services based on user ratings and social data. Its rise emphasizes just how fragmented and competitive the market is for business software today, and how a company that provides a way to navigate through all the confusion has a very good shot at building a lucrative business.
The company is part of a large group that have sprung up online to provide reviews and competitive analysis of various software products. However, unlike many others, G2 doesn't use an affiliate revenue model -where revenue is earned through advertisement and clicks. G2 instead uses a similar model to Glassdoor, striving for authenticity and credibility.
This approach has seen the site rise in popularity as it delivers reviews and analytics to make navigating the software landscape less complex for businesses and their teams.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
53% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2021
$157m
SERIES D
Oct 2018
$55m
SERIES C
Total funding: $257.6m
Company benefits
- 22 days holiday (excl. bank holidays)
- Work from home opportunities
Company HQ
Chicago Loop, Chicago, IL
Leadership
Godard Abel
(Co-Founder & CEO)Previously founded and led BigMachines, a leading SaaS CPQ company.
Tim Handorf
(Co-Founder & Head of G2 Labs)Before G2, served as a Vice President of Product Management at BigMachines.
Mike Wheeler
(CTO)Came to G2 from TapJoy, where they helped to launch a mobile web product to an audience of more than 3 million users.
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