Senior Account Manager, Amazon

• At Amazon we’re on the lookout for the curious, those who think big and accept challenges, to come build the future with us
• Bachelor’s/Master’s degree preferably in Business Administration, Finance, Economics, Marketing or a similar program
• Passionate about Account Management and with minimum 6 years experience of Retail or E-Commerce Account Management experience across buying, sales, merchandising, marketing, operations or logistics
• Several years of professional experience in managing a business with P&L responsibilities
• Ability to communicate clearly and effectively with different functional groups including senior business leaders, finance, HR and developers
• Proven track record of delivering results through others in an ambiguous, fast-paced/deadline-driven environment
• Tenacity to develop ideas independently and thrive in a fast-paced start-up environment
• Solid social skills to build relationships both internally and externally
• Previous experience in managing large-scale projects end-to-end with large teams involved
• Excellent written and verbal communication (English, minimum C1 level)
• Advanced knowledge in MS Office programs (Excel, PowerPoint, Outlook)

Desirable

• We are seeking a dynamic and experienced professional to join our EU Consumables team
• In this senior role, you will serve as the EU lead Account Manager (internal job title: Strategic Brand Specialist) for our Amazon Vendor Service (AVS) program and manage one of our biggest and most strategic vendors in Consumables, acting as a consultant and influential partner for senior stakeholders to drive long-term growth
• Amazon Vendor Services (AVS) is a paid B2B service that helps strategically grow complex brands on Amazon
• You will have holistic exposure to e-commerce operations at a European level
• In this role, you will serve as the lead Account Manager for our top-priority vendors, directly responsible for delivering high-quality account management that exceeds their expectations
• Delivering results through others by influencing and managing the priorities of multiple stakeholders will be a vital part of your role
• You will collaborate cross-functionally to design and execute long-term strategies with your vendors
• Leveraging your industry expertise, you will provide guidance to the account team, enabling them to deliver the best customer experience and achieve our goals
• This will involve driving selection and promotional activities across categories, defining and monitoring success metrics, and proposing innovative solutions to shape the future of AVS
• Furthermore, you will collaborate with external decision-makers, such as Sales and Account Directors, as well as internal stakeholders like Category Leaders, the Head of Vendor Management, Supply Chain Management, and Finance
• In this capacity, you will ideate new business opportunities and bring forward creative ideas to elevate our service
• Have impact not only at vendor-level but deliver cross-divisional vendor-projects across Marketing & Promotions, Selection & IDQ (Item Data Quality) and Availability & Operational Excellence. Where possible, scaling best practices to total Consumables
• Develop and nurture strategic, long-term vendor relationships by delivering exceptional account management that maximizes vendor satisfaction
• Work backward from vendor and customer needs to identify impactful business opportunities that elevate both the vendor and customer experience
• Design and execute business strategies across multiple marketplaces and categories, coordinating large cross-functional teams of account managers and supporting functions
• Determine the best approach for optimal team productivity on your accounts, including overseeing and providing strategic direction for other EU workstreams on key vendor priorities
• Define and audit metric goals for your account, ensuring the account team is set up for success and removing blockers with the right resources
• As an industry expert, drawing from your professional experience, provide strategic insights that shape the long-term direction of our partnerships
• Identify new growth opportunities and create customized solutions for scaling across the organization
• Partner with internal teams (eg. Advertising, Supply Chain Management) to drive more strategic vendor discussions across functions
• Lead key projects across EU and the Retail business or AVS organization, owning the project design and strategy, delivering end to end results
• Our Consumables team is a dynamic and fast-paced group driving significant business growth through innovative product strategies and market development. We're a diverse mix of analytical thinkers and creative problem-solvers who collaborate closely to deliver exceptional results. The team plays a crucial role in the company's success by managing high-velocity products that our customers rely on daily