IT Support, NYMBUS
Tier 1 Help Desk
Bonus and equity options + Hourly pay
More information about location
Digital banking technology solutions
Open for applications
Digital banking technology solutions
201-500 employees
Open for applications
Bonus and equity options + Hourly pay
More information about location
201-500 employees
Company mission
To provide the access, experience, and value needed to enable great financial services for all.
Role
Who you are
- Proven experience as an IT Helpdesk Support or similar role
- Excellent communication and customer service skills
- Strong technical knowledge of computer hardware, software, operating systems, and networking
- Experience with ticketing systems, remote desktop tools, and diagnostic utilities
- Familiarity with ITSM best practices, such as ITIL
- Ability to work independently and as part of a team
- Strong problem-solving and analytical skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Required Education/Experience: Associate or Bachelor’s degree in a technical discipline such as computer science or information technology from an accredited college or university or three to five years of work experience administering Mac and Windows computers
What the job involves
- Tier 1 Helpdesk will provide operational support for staff and contractors covering Enterprise IT Systems
- Daily monitoring of Enterprise systems, including response to an application, operating system, and networking issues, is part of normal day-to-day responsibilities
- Some project-based work involvement as a member of a project team and the ability to act independently on small projects is part of regular job duties
- This position interacts with multiple technical disciplines, including other system engineers, senior system engineers, and network engineering staff
- This position primarily consists of second shift hours but may require shifting to days at times for training
- Document and track all support requests and resolutions in the ticketing system
- Provide technical support to clients via phone, email, or chat
- Identify, troubleshoot, and resolve IT-related issues
- Perform remote or on-site installations, upgrades, and hardware and software repairs
- Assist with user account management, password resets, and access permissions
- Collaborate with other IT team members to resolve complex issues
- Provide training and guidance to end-users on using technology and software
- Stay current with the latest technology trends, software updates, and security protocols
- Follow IT service management (ITSM) best practices, including incident, problem, and change management
- Must be a self-starter in a fast-paced environment and able to work with/manage a range of engineers with diverse skills at differing levels of experience
- Demonstrates sensitivity and is flexible to the needs and requirements of the customer
Our take
Nymbus is a leading provider of banking technology solutions that enables banks and credit unions of any size to achieve digital innovation and growth. The company’s financial solutions ensure its clients can quickly launch full-service digital banks, and/or convert existing banks/credit unions to the Nymbus ecosystem, while safely deploying a range of risk-free solutions at scale.
By enabling its users to optimize their digital growth strategies, Nymbus has solidified its position as a highly attractive alternative to legacy business models as it opens the door to capturing a new niche of customer segments that would be otherwise unobtainable. Looking forward, the company's 2024 round of funding will be implemented to achieve sustainable growth. It's set to break into new markets and further expand its suite of banking tech applications and operational resources.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
May 2023
$70m
SERIES D
Aug 2021
$3m
LATE VC
Total funding: $178m
Company benefits
- Employer Paid Medical and Dental Insurance
- Healthcare and Dependant Care Flexible Spending Accounts
- Nymbus Awards and Recognition
- Retirement Plan Services / 401(k)
- Parental and Disability Leaves
- Time Off and Company Holidays
- Flexibility of being Fully Remote
- Collaborative Environment
Company values
- Innovate with Intent - We constantly ask and challenge ourselves how we can do better
- Remarkable Execution - We set the bar high and deliver on outcomes. No one holds us to a higher bar than we hold ourselves
- Catalysts for Change - We are passionate about revolutionizing the financial services industry. We strive to make a difference for our customers, our clients and our people
- Legendary Excellence - Every action we take is meant to delight others. Either by simplifying problems and/or increasing value, we make and keep our employees, customers and shareholders happy.
- Respect - We respect each other, our clients and our communities. We value diversity and nurture an inclusive environment that leverages our whole selves and welcomes all perspectives
Company HQ
Downtown, Jacksonville, FL
Articles
Leadership
Jeffery Kendall
(Chairman & CEO, not founder)Current Member of the Forbes Finance Council and YPO. Former Executive VP of North American Sales at Temenos.
Share this job
View 8 more jobs at NYMBUS