Customer Support Representative, Cloudtalk
Afternoon Shift
Business calling software
Be an early applicant
Business calling software
101-200 employees
Be an early applicant
101-200 employees
Company mission
To help companies around the world radically expand their contact centers’ capabilities.
Role
Who you are
- If you love the idea of working in a fast-paced, international environment—or are eager to start your career at a global tech company—this is your chance! No worries if you're new to the field; we’ll give you all the tools and support you need to succeed
- At CloudTalk, we value a growth mindset and a passion for learning
- We’re seeking individuals who are eager to take on new challenges and grow with us
- You should have some basic technical acumen and a genuine interest in technology, especially if you're excited to dive deeper into technical knowledge and skills
- You’re adaptable, resilient, and thrive in a fast-paced environment. If you’re a team player who loves collaborating, sharing ideas, and continuously improving, you’ll fit right in!
- Languages: English fluent; Spanish is a plus
- Team Player: You’re ready to support your teammates and contribute to a positive work environment
- Tech Savvy: You have basic technical skills and a strong desire to learn more about our product and industry
- Self-Starter: You take ownership of your tasks and work with minimal supervision
- Learning Mindset: You’re eager to continuously grow your skills and knowledge
What the job involves
- Work Shift options:
- 1. Monday - Friday 14:00-22:30
- 2. Monday - Friday 15:30-00:00
- As a key player in our Customer Support L1 team, you'll be the hero clients rely on for swift and insightful answers about CloudTalk’s cutting-edge platform
- Provide top-tier technical support via chat and email to both new and existing customers
- Build and maintain lasting customer relationships
- Work with a diverse, international client base spanning multiple industries and regions
- Help improve our technical documentation and internal knowledge base for troubleshooting purposes
- Represent CloudTalk professionally while solving customer issues with empathy and efficiency
Application process
- Please submit your CV in English
- Quick Video Interview
- Role Deep Dive: Meet your future colleagues
- Culture Bar Raiser Call – Explore your potential to raise the bar in adaptability, ownership, and continuous improvement
- Offer!
Our take
Solvakian startup CloudTalk was founded in 2018 to provide cloud telephone services to call centers. Its ‘virtual phone suite’ is designed to encompass all the needs of a growing business, and integrates CRMs and support tools, saving customers valuable time.
What makes the company stand out is the fact that it has created its own infrastructure rather than relying on third-party vendors. Its offering has been well-received, and CloudTalk has capitalised on the changing communication needs of businesses in the last few years as it utilises funds to both develop its software's impact on the business communication market and achieve financial growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jan 2024
$23.7m
SERIES B
Feb 2021
$7.2m
SERIES A
Total funding: $32.4m
Company benefits
- Unlimited Paid Time off
- Work fully remote
- Flexible working hours
- Referral bonus
- Quarterly bonuses depending on the performance of the company
- Multisport benefit card
Company HQ
SoHo, New York, NY
Leadership
Martin Malych
(Co-Founder & CEO)Previously Technology Leader and Managing Partner at Adbee digital, and Digital Head Developer at Elite Solutions/VML Slovakia.
Viktor Vanek
(Co-Founder)Previously a System Administrator at Elite Solutions, and a System specialist at GSM-R Network.
Salary benchmarks
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