Key Account Manager, Bark
Salary not provided
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Junior and Mid level
Remote from US
Marketplace for service professionals
Job no longer available
Marketplace for service professionals
201-500 employees
B2CMarketplaceLead generationeCommerce
Job no longer available
Salary not provided
+ Share options
Junior and Mid level
Remote from US
201-500 employees
B2CMarketplaceLead generationeCommerce
Company mission
To revolutionise and become the market leading, go-to online marketplace for professional services.
Role
Who you are
- Proven experience in key account management or a similar customer-facing role within a sales environment
- Strong track record of building and maintaining successful client relationships, driving growth, and achieving revenue targets
- Exceptional customer service skills with a focus on delivering excellent client experiences
- Analytical mindset with the ability to collect, analyse, and interpret data to drive informed decision-making
- Excellent communication and presentation skills, with the ability to effectively engage and influence stakeholders at all levels
- Proactive and results-oriented approach, with the ability to prioritise tasks, meet deadlines, and adapt to a fast-paced environment
- Strong collaboration skills, working effectively with cross-functional teams, including Account Executives, marketing, and other internal stakeholders
- Knowledge of the sales and marketing landscape, including key industry trends, best practices, and competitive dynamics
What the job involves
- The Key Account Manager is entrusted with managing and nurturing relationships with Bark’s most important clients
- The primary objective is to drive revenue growth, increase customer satisfaction, and ensure the client's ongoing loyalty
- The role holds immense importance, as they both manage a substantial portfolio of revenue and convert new business trials into fixed-term contracts
- With their exceptional collaboration skills, they foster strong partnerships internally and externally, using their commercial acumen to drive the financial success and growth of both the clients and Bark
- Drive overall portfolio revenue growth
- Work closely with Account Executives to ensure a smooth and effective handover of client ownership during the trial phase, providing a seamless transition and continuity of exceptional service
- Analyse trial results, handle objections, and successfully sign new business trials into fixed-term contracts
- Deliver exceptional customer service to key accounts, going above and beyond to maximise their ROI and strengthen client satisfaction
- Focus on growth and retention strategies for our biggest clients, implementing initiatives to increase their lifetime value and foster long-term partnerships
- Maintain strong internal communication channels with both sales leadership and the marketing team, providing regular updates on client performance, potential opportunities, and expected lead volumes/spend to ensure effective collaboration and alignment
- Collect and analyse client disposition data, providing valuable insights to support marketing initiatives and drive Bark's commercial success
- Conduct regular business reviews with key accounts, presenting performance metrics, identifying areas of improvement, and proposing strategic recommendations
- Identify opportunities for upselling and cross-selling within key accounts, leveraging Bark's product offerings to meet client needs and increase Bark revenue
- Stay updated on industry trends, market dynamics, and competitor activities to identify new growth opportunities for key accounts
- Work closely with key partners to successfully re-sign them for further fixed-term contracts, ensuring a stable and consistent pipeline of revenue for Bark
- Collaborate with the Finance department to facilitate the collection of payments from accounts that are in arrears, ensuring timely resolution of outstanding balances
Application process
- Screening Call with Talent Partner (30 mins)
- 1st Stage - Deep dive into leadership skills (30/45/60 mins)
- 2nd Stage - Technical discussion/task (60 mins)
- 3rd Stage - Values/Cultural interview (60 mins)
Our take
Bark is the UK's largest & fastest growing services marketplace, connecting consumers and businesses with the right professional for their project in thousands of unique categories. A customer can simply post a service requirement (they call this a Bark!) and their technology goes out and finds relevant professionals instantly.
Professionals who are interested in quoting for the work can post their responses to the customer. The customer can then speak to the seller, view their profile and read Bark reviews before choosing the best pro for their job.
Bark now boasts over 8M users booking pros stretching from gardeners and cleaners to counsellors and accountants across 11 countries. The company's active expansion into new markets has been slow but sure. With this, coupled with the shift in behaviour towards acquiring professional services, Bark seems to be on a path of definite growth for years to come.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Work-Life Balance: We can’t tell you how to strike the perfect work/life balance but our hybrid working model and supportive management make the pursuit of it a bit easier
- Cycle to Work Scheme: Choose a greener commute with the Cycle to Work scheme. Upgrade your bike or your gear and cycle to the office - great for you, better for the planet
- Pensions: We know a big part of your present is securing your future. In order to help with this, Bark contributes monthly to your pension through leading providers
- Shares: We offer equity in a fast-growing company. Bark is led by proven founders with a successful history and is proudly backed by private equity investments
- Healthcare: We offer top-level private health insurance providers, including optical care, and if you want to add family members to your policy, you can.
- Wellness: Bark encourages living a healthy, active lifestyle. Our wellness initiative provides mental health subscriptions and a diverse range of fitness classes
- Skill Development: Your growth is our growth. Bark has a ‘learning and development’ budget so we can offer you training and educational programs run by leading providers
- Social Clubs: We have a number of different social clubs you can get involved with. Anything from Book Club to our sports team (Netball, Football, Rounders
- Team Building/Social: We take socials seriously and invest in activities, office parties and monthly pop up lunches. Oh, and we provide breakfast and snacks everyday too
- Family Planning: Our enhanced family planning packages offer paid leave for both primary and secondary carers as well as fertility and family-forming care
- Flexible Bank Holidays: We recognise that holidays hold different significance for everyone. At Bark, we want you to celebrate traditions that are important to you; that's why we've introduced Flexible Bank Holidays.
- Working Abroad: Have family abroad, or just looking for a change in scenery? Our Work from Abroad policy lets you pack up your laptop and see the world, for up to 20 days
Company HQ
Paddington, London, UK
Leadership
Gilles Despas
(CEO)Previously the CEO of SMGG Swiss Marketplace Group, Scout24 Schweiz, and HolidayCheck.
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