Customer Success Manager, HYPR
$111-140k
+ Equity
More information about location
Passwordless multi-factor authentication platform
Open for applications
Passwordless multi-factor authentication platform
101-200 employees
Open for applications
$111-140k
+ Equity
More information about location
101-200 employees
Company mission
HYPR's mission is to provide passwordless MFA for all.
Role
Who you are
- HYPR, The Identity Assurance Company, is currently seeking a solution driven, customer focused, Customer Success Manager to join our growing team
- This requires an expert at gaining consensus, setting expectations, evaluating resources, and defining boundaries that are agreed to, monitored and supported
- Bachelor's degree and 3-5 years of experience in a customer-facing role, such as Customer Success, Customer Support or Account Management
- Possess strong phone, written and verbal communication skills with excellent presentation skills
- Confident, high energy, self-motivated and a true team player
- Experience working with senior and executive level customer contacts
- Demonstrated ability and desire to work and excel in a fast-paced environment
- Excellent multitasking and project management skills
- Understanding of Internet and web applications with a desire to learn new technologies
- Ability to understand, articulate, and educate clients on HYPR technologies
- Must possess a proven understanding of SaaS; prior experience in SaaS solutions preferred
- Well-organized, with a high attention to detail and ability to prioritize
- Experience with CS software and Salesforce a plus
What the job involves
- This role requires a multifaceted individual who can ensure a successful customer relationship throughout the customer journey
- The role demands an objective oriented specialist that understands what it means to deliver a quality experience to our customers across complex and shifting environments
- HYPR offers the chance to work with a variety of stakeholders and determine mutual success, which enables the chance for tremendous growth
- Demonstrated experience in collaborative communication environments with both internal and external teams is critical
- The Customer Success Manager will be directly responsible for ensuring that HYPR is successfully deployed, adopted, expanded, and renewed throughout the customer lifecycle
- Driving measured success is paramount in delivering an amazing experience to our customers
- Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude
- Provide proactive strategy with their assigned customer accounts
- Work with customers to ensure they are leveraging HYPR effectively and finding value in our services
- Become an expert in HYPR and educate customers on the use and benefits of our products
- Work closely with Sales, Support, Billing, Product, and other Technical teams to ensure an exceptional customer experience and manage the care of any customer issues
- Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development
- Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth
- Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
- Maintain a revenue base by managing account retention and renewal
- Drive upgrade revenue through increased product adoption and increased usage
Our take
Hackers can devastate companies of any size, and passwords are a prime target for these criminals. There has been a significant rise in cyberattacks based on password hacks in recent years, so the necessity for passwordless security has never been greater.
HYPR offers its customers a solution to this threat by providing passwordless authentication. By eliminating passwords, organizations decrease the risk of a cyber-attack, increase positive user experience, and lower operational costs. HYPR's platform reduces account takeover fraud by almost 99%, leading to a ROI of over 300% due to the prevention of expensive leaks and hacks.
Cybersecurity is projected to be a $300 billion industry by 2030. HYPR positions itself strongly against competitors in the market, such as Duo Security and LastPass, by using a decentralized approach. This results in hackers being forced to go device to device to device, rather than attacking millions of accounts in one swoop.
HYPR has raised a significant amount of investment, most recently in a 2022 Series C round. This infusion of cash will help to expand the company's go to market strategy and accelerate its research and development. Having already established itself as a leader in passwordless authentication, with 2 of the US's largest banks among its customers and over 1 billion individual users, it is well poised to capture a growing share of the enterprise cybersecurity market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Company benefits
- Medical, Dental, and Vision
- Flexible Vacation
- Paid Parental Leave
- Flexible Work Schedule
- Company Lunch
- Team Activities
- Wellness Days & Summer Fridays
- Home Office Stipend
- Training & Development
- WFH Opportunities
Company HQ
Garment District, New York, NY
Leadership
Roman Kadinsky
(President & Chief Operating Officer)Received a BBA in Finance from Baruch College. Joined FXCM as a Research Intern, before moving to Goldman Sachs in 2010 to work in its IMD Market Risk Analysis division. Moved to the Finance & Strategy team in 2014.
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