Senior Account Manager, Relay
+ Equity
More information about location
2 days a week in office
Online business banking and money management
Job no longer available
Online business banking and money management
201-500 employees
Job no longer available
+ Equity
More information about location
2 days a week in office
201-500 employees
Company mission
To help small businesses have greater financial clarity to build health, lasting businesses.
Role
Who you are
- If you're fueled by the passion to make a difference, have a proven track record of account management excellence, and are committed to building trusting relationships with business owners and their accountants and bookkeepers, then Relay is the place for you!
- You have 4+ years of account management experience, ideally industry-related and working directly with accountants and bookkeepers
- You have a consultative and strategic account-based approach
- You are proficient with CRM software and other sales-related tools (e.g. Salesforce, Groove, ZoomInfo, etc.)
- You enjoy collaborating with other departments and mentoring/coaching junior team members
- You have strong interpersonal skills, a growth mindset, and the ability to adapt to constant change
Desirable
- You have prior experience in fintech, accounting software or a neobank
- You have worked with SMBs in North America
- You are proficient in Spanish
What the job involves
- Our Partner Sales team is growing and we are looking for a Senior Account Manager who thrives on championing the success of small businesses
- Joining Relay means an opportunity to make a huge impact in building solutions with the potential to reach 29 million small businesses across North America
- You will play a pivotal role in Relay’s growth journey by managing a strategic portfolio of accounts, improving account penetration, and maximizing client referrals
- As an advocate for our Accountant & Bookkeeping (AB) partners, you'll forge enduring relationships, understanding their unique needs while delivering tailored solutions
- Manage a high volume of strategic Accountant & Bookkeeping (AB) partner accounts, ensuring robust account growth through client referrals to Relay
- Become an expert in our product and industry to advise business owners and their accountants and bookkeepers in a high-trust manner while aligning their goals/objectives with our product capabilities
- Identify growth opportunities within existing accounts and proactively engage partners to increase product adoption and satisfaction
- Sell on value vs. technical functionality
- Expand relationships with an existing account portfolio to drive referrals
- Go above and beyond just delivering your quota and strategize with team members to innovate and improve the overall account management processes and playbooks
- Collaborate with cross-functional teams including Customer Success, Marketing, Revenue Operations and Sales Enablement
Application process
- Stage 1: A 30-minute Google Meets video call with a member of the Talent team
- Stage 2: A 45-minute Google Meets video call with the Director of Sales
- Stage 3: A take-home case study followed by a presentation to our Sales team in a 60-minute Google Meets video call
- Stage 4: A 30-minute Google Meets video call with a member of the Leadership team
Our take
Traditional banking options can feel outdated and tedious, especially if this includes in-person visits and waiting in line. This has led to the rise of online banking - but lots of smaller companies have to navigate multiple complicated applications in order to manage this business banking.
This is what Relay aims to fix. It's no-fee, online banking and money management platform looks to tackle financial complexity for SMBs. The company's goal is to fully automate the finance function using banking that deeply integrates into back-office systems. And its software is designed to affordably increase financial clarity and security, reducing the time spent on administrative tasks.
Relay is focused on its long-term goals and plans to scale up distribution and grow in sales, marketing, customer support, operations, engineering and product. The company currently serves thousands of SMBs across the US with the goal to get 100,000 small businesses over the next few years.
Freddie
Company Specialist at Welcome to the Jungle
Insights
58% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2024
$32.2m
SERIES B
May 2021
$15m
SERIES A
Total funding: $51.7m
Company benefits
- Competitive salary and meaningful equity: Relay employees are Relay owners, complete with equity and a competitive salary. Since 2023, 66%+ of employees have received salary increases, with multiple new team members joining just last year.
- Social connection: We believe in celebrating our wins with two annual company-wide get-togethers, quarterly team events, happy hours, and special events and networking opportunities with industry leaders.
- Personal and professional growth: Through ongoing feedback, mentorship, and coaching, work with peers and leaders who are invested in your growth and success. Even with more than half of our team joining in the last 12 months, almost 20% have received promotions in the last year alone.
- Parental leave with top-up: We offer 12 weeks off with a 100% salary top-up for all full-time employees, regardless of location, and accessible for all parents: birthing, non-birthing, and adoptive
- Comprehensive health benefits: Enjoy full health benefits from day one: no probation period required. We offer flexible Health or Wellness Spending Accounts and medical, dental, and vision coverage for you and your dependents.
- Hybrid work environment: We value meaningful collaboration and connection at our Toronto office three days per week, with lunch, snacks, and beverages on us.
- Top-tier equipment: As a Mac-first company, our Toronto offices have everything you need to produce your best work comfortably, from multiple screens to ergonomic seating.
- Flexible vacation and time off: Every team member starts with 15 vacation days and 5 flex days to use as needed, plus an extra week of office closure during the end-of-year holidays.
- Dog-friendly space: Can dogs really make you happy and healthy? We don’t know for sure, but since we don’t want to chance it, our office is 100% floof-friendly.
- Award-winning workplace: As a winner of CB Insights' Fintech 100, Deloitte Canada's Technology Fast 50, Forbes Fintech 50, and the CIX Top 10 Growth Award, Relay is a recognized innovative and high-growth company.
Company HQ
St. Lawrence, Toronto, ON
Leadership
Yoseph West
(Co-Founder & CEO)Yoseph has a range of experience including serving as the CEO at Vuru, Director of Product Engagement at Wave, and Head of Marketing at Hubdoc.
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