Product Manager, Vonage

• Experience: 3-5+ years of experience in product management, with a strong background in Unified Communications, telephony, SaaS, and cloud-based software. Experience leading cross-functional teams in an agile development environment is a must
• Expertise in UC and Contact Center: Deep understanding of Unified Communications (voice, video, messaging) and Contact Center technologies (routing, IVR, workforce management, reporting, AI/automation)
• Leadership: Proven track record of driving product vision, strategy, and execution for complex, enterprise-level products
• Analytical Skills: Strong ability to analyze data and use it to drive decision-making and prioritize product development
• Customer-Focused: Demonstrated ability to translate customer needs into actionable product features and ensure customer success
• Communication: Excellent verbal and written communication skills, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders
• Education: Bachelor’s degree in a related field (e.g., Business, Engineering, Computer Science). MBA or relevant advanced degree is a plus

Desirable

• We are looking for a Product Manager, VBC
• You will play a pivotal role in shaping the future of our Unified Communications product, VBC (Vonage Business Communications).You will lead the product management of business phone capabilities and call interaction features within the Vonage Business Communication (VBC) product
• You will contribute to the strategy and vision of our flagship UC product as well for our future converged solution focusing on direct customers as well as for CSPs
• This is a strategic, high-impact role that requires deep expertise in Unified Communications and specifically telephony capability
• Product Strategy & Vision: Define and communicate the long-term vision and strategy for integrating Unified Communications and Contact Center technologies into a cohesive, innovative platform
• Roadmap Ownership: Develop and manage the product roadmap, ensuring alignment with business goals and customer needs
• Work closely with cross-functional teams to prioritize features and ensure timely delivery
• Customer-Centric Design: Drive a deep understanding of customer needs and use cases, translating insights into product features that enhance both the customer and agent experience
• Cross-Functional Collaboration: Partner with engineering, design, sales, marketing, and customer success teams to ensure smooth execution of product initiatives and successful product launches
• Innovation & Market Leadership: Stay ahead of market trends, competition, and emerging technologies, ensuring the product remains a leader in the UC and Contact Center space
• Stakeholder Management: Work closely with executives and other stakeholders to gather feedback, report on progress, and refine the product strategy based on business goals
• Go-to-Market: Collaborate with the marketing and sales teams to create effective go-to-market strategies and sales enablement tools
• Data-Driven Decisions: Use analytics and customer feedback to continuously iterate on the product and optimize the user experience
• Mentorship: Provide guidance and mentorship to junior product managers, fostering a culture of growth and excellence within the product management team
• Reports to: Head of UC Experiences