Customer Engineer, Ampersand
$86-180k
Offers Equity
3 days a week in office
User-facing integrations for SaaS products
Be an early applicant
User-facing integrations for SaaS products
1-20 employees
Be an early applicant
$86-180k
Offers Equity
3 days a week in office
1-20 employees
Company mission
To usher in a future where data can flow freely between SaaS applications, where a new product "just works" with a company's existing SaaS stack.
Role
Who you are
- Computer science degree, or 3+ years in solutions engineering, customer engineering, implementation, technical consulting, or developer support
- Strong technical foundations — APIs, integrations, and modern software architectures aren't foreign to you
- You dive into code and logs; you don't stop at the surface of a problem
- You distill what the customer is saying, read between the lines, and ask follow-up questions that uncover the deeper issue
- Clear communication across a range of audiences — junior engineer to VP of Engineering
- A pattern-recognition instinct — you notice recurring problems and surface them proactively
- Experience with APIs, integrations, developer tools, or enterprise software is a strong plus
- Familiarity with AI-native products, agent-based systems, or workflow automation is a bonus
What the job involves
- We're hiring a Customer Engineer to serve as the technical backbone of our customer relationships, from first implementation through long-term success
- You'll work directly with technical customers to design and deploy solutions, solve complex integration challenges, and make sure they get real value from the platform
- You're also the critical link between customers and the product team — the person who surfaces what's not working, what's needed next, and what's worth building. This is a role for someone who's technically sharp, genuinely enjoys working with customers, and takes ownership of outcomes, not just tasks
- Technical Support — Provide front-line technical support to engineering teams using Ampersand — answering questions in Slack and hopping on calls to troubleshoot live
- Customer Onboarding — Support onboarding from a technical perspective, from initial setup through a working implementation
- Escalation Management — Escalate issues to the core engineering team with the context required for a fast resolution — and own the loop until it's closed
- Product Feedback — Partner with the broader engineering team to identify product gaps, bugs, and recurring feature requests. Your perspective from the field matters
- Expert Partnership — Act as a thought partner and extended team member to customers — not just a support contact. Be the person who actually knows the product cold
- Tooling & Automation — Build tools and automations, and leverage AI to accelerate troubleshooting and reduce time-to-resolution
- Problem Solving — Dive into code and logs. Front-load as much solving as possible before escalating. Communicate with empathy, substance, and technical accuracy
Our take
Company systems of record are designed to be highly configurable to suit most business needs, but this flexibility comes at a price. When building a SaaS product, it can be difficult to connect to this vital data source, requiring a huge amount of developer time to make things line up. Even then, it can be difficult to scale or change anything without a lot of work.
In contrast to the plethora of companies that solve data connectivity issues with APIs, Ampersand's solution is to offer a platform that lets engineers directly add user-facing integrations to their apps. It also bucks the low- and no-code trend, believing that control, flexibility and granularity are more important to skilled engineers than the simplification offered by competitors.
Its approach has drawn interest from investors, who have invested a significant amount in a 2023 seed round led by Matrix Partners. This funding was used to round out Ampersand's founding team and to develop its platform with a view to monetisation in the near future. Ampersand's goal of replacing APIs as the connective layer between customer-facing SaaS apps and a company's system of record is ambitious, but it's off to a very strong start.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Apr 2023
$4.7m
SEED
Total funding: $4.7m
Company HQ
SoMa, San Francisco, CA
Leadership
Lauren Long
(Co-Founder & CTO)Before co-founding Ampersand was a Software Engineer at Shortwave and a Technical Engineer for Google. Previously co-founded Boxit.
Ayan Barua
(Co-Founder & CEO)Was VP of Engineering at G2. Before that, was Co-founder & CTO of Siftery and Credii.
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