Payment Operations Specialist, Gusto
$66-99k
Salary dependent on location
Automated payroll, benefits & HR platform
Job no longer available
Automated payroll, benefits & HR platform
1001+ employees
Job no longer available
$66-99k
Salary dependent on location
1001+ employees
Company mission
To create a world where work empowers a better life.
Role
Who you are
- 4+ years in a payments or payments related function at a high-growth technology startup or well-established company
- A proactive approach to troubleshooting payment issues, identifying root causes, and devising sustainable solutions
- Excellent communication and collaboration skills
What the job involves
- The Payment Operations Specialist will be responsible for supporting the payment rails and payment methods moving money across the US and across international borders
- You will help build the future of money movement; launching emerging products that involve payments and solidifying our payments ledger and reconciliation platforms
- This role is part of the Payments and Risk team at Gusto that ensures that our 300,000+ small and medium businesses and millions of their employees are getting paid on time, every time
- The team is on point for all money movement exceptions handling and for managing the tactical operations with our domestic and global payment partners
- Payment processing. Investigate and resolve money movement exceptions while being a DRI for escalations and incidents
- Vendor and partner management. Liaise with Gusto’s payment service providers and financial institutions in managing product lifecycle
- Cross-functional collaboration. Collaborate with product management, engineering, risk, and accounting to assess, analyze, and improve existing payments performance and to bring emerging products online
- Audit support. Become a partner to our Legal and Compliance teams with all-things money movement during internal and external audits
- Stay customer focused. Eradicating customer pain is big priority at Gusto, so it’s more important than ever to be anticipating and solving for future problems
Our take
For many small businesses, vital administrative tasks such as payroll, taxes, and benefits are manual tasks that take time and energy which many SMB owners don’t have. The three co-founders of Gusto – all coming from small business backgrounds – collaborated on a Fintech company that would handle employee payments, benefits administration, and compliance support specifically for small businesses.
The company may have started slowly, as the founders focused on nailing each individual aspect of Gusto’s operations, but has now skyrocketed to unicorn status with more than 200,000 customers and a multi-billion dollar valuation. In 2021, Gusto began acquiring other companies to strengthen its offering and its position in a competitive market, including two other fintech startups, Ardius and Symmetry.
Through its continued acquisitions and fundraising efforts, the company has carved out a strong position for itself in the space. Although Gusto has found itself impacted by the macroeconomic situation, through the significant effect it has had on its clientele, the company still appears positive for the future after raising funds in 2023 that will see it reach key profitability benchmarks. It continues to consolidate its platform, for example by integrating with OpenComp to grant its users access to the company's Compensation Intelligence Platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
45% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
May 2022
$55m
SERIES E
Aug 2021
$175m
SERIES E
Total funding: $706.1m
Company benefits
- Comprehensive medical, dental, and vision benefits, plus a variety of mental health resources
- Flexible vacation - Gusties are encouraged to take the time off they need to continue doing great work
- Fertility treatments, parental leave, pregnancy termination, caregiving, gender-affirming surgery, hormone treatments, transgender-inclusive services, and more
- If you work at one of our homebases, enjoy food, drinks, and good conversation — on us
- Celebrate 5 or 10 years at Gusto and take a month off to recharge
- Take advantage of internet, phone, commuter, and wellness stipends each month, along with a WFH stipend and cash for anniversaries
Company HQ
Central Waterfront, San Francisco, CA
Leadership
Joshua Reeves
(CEO)Studied Electrical Engineering at Stanford and went onto co-found Gusto in 2011.
Tomer London
(CPO)Has a PhD in Electrical Engineering from Stanford. Was a Researcher at Intel, and then interned at Bump Technologies. Co-founded Vizmo, a mobile self-service technologies company, in 2008. Co-founded Gusto in 2011.
Edward Kim
(Head of Engineering)Studied Electrical Engineering at Stanford. Was Senior Project Engineer at Volkswagen of America Electronics Research Lab and then co-founded Picwing, a printed photos company, in 2008. Co-founded Gusto in 2011.
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