Customer Solutions Engineer, Sift
$70-95k
OTE
+ Equity
Fraud prevention
Open for applications
Fraud prevention
201-500 employees
Open for applications
$70-95k
OTE
+ Equity
201-500 employees
Company mission
Sift's mission is to help everyone trust the internet.
Role
Who you are
- 5+ years in a technical customer-facing role
- Close cross-functional collaboration with data science, engineering and product
- Outstanding communication skills, including the ability to communicate complex technical and business concepts to developers and non-developers
- Creative, coachable, collaborative, goal-oriented, and thoughtful. You have a strong work ethic and are committed to excellence
- You have a growth mindset - you enjoy learning new skills, and applying it to technical challenges
- You are resourceful and proactive. If something seems strange, you’ll investigate. You are not afraid of challenging the status quo
- Strong experience writing scripts and queries to build internal tools and data pulls (For example: SQL, Python, Bash scripting) and comfort with APIs and web technologies
- Ability to prioritize, and deliver on multiple projects in tandem. You thrive under pressure and enjoy clarifying ambiguous situations
- Bonus points for experience in the B2B payments and/or fraud space
What the job involves
- Our Technical Support & Solutions team plays a vital role in ensuring the success of our customers by troubleshooting and resolving product issues related to the Sift digital trust and safety platform
- As a Customer Solutions Engineer at Sift, you are the bridge between the customer-facing team and the engineering and product teams
- You explain complex ideas to customers and relay customer needs to engineering and product. When a customer’s needs and our product don’t fully align, you’re the internal customer advocate who drives critical solution changes and refinements to our offerings
- Own the most complex customer issues: Customer Solutions Engineering is a team of highly technical customer-facing experts. You’ll partner closely with our Customer Success Management as the technical liaison to Enterprise/Strategic accounts, and make sure they maximize Sift value. This team is responsible for building a deep understanding of customers’ business problems, technical requirements and success criteria -- empowering customers to solve complex business problems
- Support the customer lifecycle: You will be the customer’s technical point of contact throughout their relationship with Sift, while also partnering with our Support team. You’ll understand the customer's business and technical needs. Day to day this involves understanding the nuances of their integration, working alongside Sift’s data science team to ensure the customer’s machine learning model health, meticulously whiteboarding the flow of their data to expand their integration, and being the internal voice of the customer. In short, you’ll do whatever it takes to make the customer successful
- Automate and Optimize: You will apply your deep technical and customer knowledge to help iterate on and improve internal and external processes. For some customers, you’ll write custom queries and scripts to calculate metrics to prove ROI, and optimize recurring processes. Internally, you will automate tasks, and take innovative approaches to problem-solving that will have the power to help guide internal decision-making
Our take
As eCommerce sales are growing, so - unfortunately - is payment fraud. In a landscape where over 80% of first-time shoppers with smaller merchants are concerned about data security, retailers have to find ways to earn trust.
Sift is one company that sets out to prevent digital fraud by verifying customer identities and payment methods. It gives its clients, that include Twitter, McDonalds, Harry’s, DoorDash and Poshmark, the ability to confidently gain trust from their customers.
Worldwide, Sift serves tens of thousands of websites and apps. Building on its growth and successful fundraising efforts, the company acquired longtime partner Chargeback, and has now made a partnership with payabl to bring AI-driven fraud prevention to European merchants.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Apr 2021
$50m
SERIES E
Mar 2018
$53m
SERIES D
Total funding: $156.8m
Company benefits
- Competitive total compensation package
- 401k plan
- Medical, dental and vision coverage
- Wellness reimbursement
- Education reimbursement
- Flexible time off
Company HQ
Financial District, San Francisco, CA
Leadership
Jason Tan
(Executive Chair & Founder)Having studied at the University of Washington, Jason spent almost 3 years as a Zillow Software Design Engineer, before joining Optify and working as CTO of BuzzLabs for a year. They founded Sift in June 2011, serving initially as CEO and since January 2021 as Executive Chairman.
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