Software Engineer, Tillster
Back End
$105-135k
+ Stock options
No Visa Sponsorship available
Ordering & customer engagement solutions for restaurants
Job no longer available
Ordering & customer engagement solutions for restaurants
201-500 employees
Job no longer available
$105-135k
+ Stock options
No Visa Sponsorship available
201-500 employees
Company mission
To empower restaurants and consumers to engage and transact anywhere, anytime, and from any device - one consumer at a time, one order at a time, billions of times over.
Role
Who you are
- BA/BS/MS in Computer Science, Management Information Systems, or related discipline
- 3+ years as Java Developer, building cloud/ Server less components and experience providing direct technical support to customers
- Real passion for solving customer issues and advocating for their success, in a fast paced, highly technical environment
- Ability to learn new technologies quickly
- Excellent relationship management, customer service and communication skills in variety of forms (written, live chat, conference calls, in-person.)
- Ability to work independently with little direct supervision and as a part of a team
- Excellent analytical and organizational abilities
- Ability to remain calm, composed and articulate when dealing with tough customer situations
- Strong Java SWE with expertise in the following:
- Experience in design and development of reusable service-oriented Java applications using restful web services
- Java technologies: Core Java, Collections, Servlets, JDBC, JSON, JUNIT, JAX-RS, Git, Java Executor
- Relevant operating system knowledge (Linux, Windows, Containers) and networking
- Ability to communicate effectively in English, with good verbal and written skills
- Previous experience with Point-of-Sale development
- Experience supporting REST APIs and SOAP
- Hands on experience using monitoring tools such as Cloudwatch, ELK stack (Kibana logs) and New Relic
- AWS Expertise
- Hands on Experience with writing and troubleshooting Lambdas (Java based). Best practices/performance considerations etc
- Hands on Experience with DynamoDB, S3 integration, SnS, SQS, Cloudwatch
- Good to have: Hands on Experience with AWS Event Bridge, IOT Core, Cloudformation
- AWS developer Certification would be a plus
- Experience with Jira and working in an Agile environment
What the job involves
- Tillster seeks to hire a Software Engineer / Java Back End Software Engineer, to be responsible for handling the most difficult or advanced of problems escalated by Technical Support, Engineering and/or customers; and, when there are no support issues, provide code deliverables
- This role will be responsible for coordinating and assisting in POS PSI implementations
- Collect information and document bugs with colleagues across Technical Support, QA and Engineering for product issues that are impacting customers
- Serve as internal and external point of contact on customer escalations and ensure customer issues are resolved as expediently as possible
- Provide interface between Technical Support, Product and Engineering teams
- Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience
- Understand and adhere to all the company’s SLAs and contractual agreements including but not limited to response times, remediation, notification and communication, and cradle to grave resolution
- Comply with all reporting requirements
- Provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain Tillster products and services
- Author and review knowledge base content to drive support scalability and improve customer self service capabilities
- Provide feedback to colleagues in charge of training and documentation so that common or emerging issues can be addressed before they become serious or widespread
- Push creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers
- Work with customers to resolve/replicate issues
- Validate new Stores before going live to make sure orders are being received and successful
- Work directly with customers to test new settings or new installations of the Tillster Agent (Hub)
- With a focus on external system integrations (Point-of-Sale, payments) you will be developing web services for integration into different enterprise applications in a scalable and reusable manner
- Working as part of a team of intelligent, experienced and dedicated globally-distributed developers in support of multi-national brands and millions of hungry users
- Utilizing various application integration techniques to communicate with third party and legacy/back-end systems
Our take
Tillster offers a digital ordering and engagement solution tailored to restaurants, allowing them to boost revenue, streamline operations, and enrich customer interactions. The company's "Digital Dish" launch further expands its offerings, providing restaurant brands and professionals with a platform to explore essential topics such as digital ordering, operational efficiency, loyalty programs, and technology trends.
Through its blend of original research, executive perspectives, and industry analysis, Tillster equips brands with actionable insights and proven strategies to navigate the dynamic restaurant landscape, ushering in a new era of dining experiences. Serving over 100 global and regional brands, including Burger King, Jollibee, and Baskin-Robbins, Tillster is a trusted partner in driving success in the industry.
Beyond providing solutions, Tillster fosters a collaborative community of industry leaders, facilitating the exchange of ideas and insights. With a commitment to empowering restaurants to overcome challenges, embrace technology, and achieve greater profitability, Tillster remains at the forefront of innovation in the evolving dining landscape.
Steph
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Mar 2010
$14.5m
EARLY VC
Sep 2004
$12.5m
SERIES C
Total funding: $33.8m
Company benefits
- Health and retirement benefits
- Flexible work schedules
- Generous PTO
- Access to digital learning management platforms, mentoring, and other development opportunities
- Events, activities, and perks that support and engage our teams
Company HQ
Sawtelle, Los Angeles, CA
Leadership
Paul Sidlo
(Founder & Director)Graduated from Ohio State University with a BA in Communications. Previous Founder and Executive Creative Director at REZN8, and CMO at XNRGI.
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