Solutions Architect, Salesforce
ITSM
$185.2-247.7k
World's leading CRM provider
Be an early applicant
World's leading CRM provider
1001+ employees
Be an early applicant
$185.2-247.7k
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- Proven experience as an AI or Machine Learning Engineer, with a strong focus on full-stack development
- Expertise in model tuning, retrieval pipelines, and building robust AI agent systems
- Proficiency in designing and implementing intuitive user experiences for AI-driven applications
- Strong understanding of ITSM, HR/HCM automation, and agentic AI platforms
- Experience with workflow customization and developing reusable components
- Ability to translate customer requirements into technical specifications and scalable architectures
- Knowledge of inference optimization, data integration, and monitoring for AI systems
- Familiarity with prompt engineering, AI evaluation, and safety best practices
- Excellent communication skills with a passion for mentoring and collaborating with engineering teams
What the job involves
- We're looking for a talented and smart Solution Architect to build end-to-end agentic AI experiences
- In this role, you'll be instrumental in developing and deploying production-ready AI agents and workflows that span the entire AI stack, from model tuning and retrieval pipelines to front-end user experience
- You'll design intuitive agentic user experiences and low-latency conversational flows that power critical automations across ITSM, HR/HCM, and our core agentic AI platform
- Develop End-to-End AI Solutions: Design, develop, and deploy production-ready AI agents and workflows, covering the full stack from backend AI services to front-end user interfaces
- Craft Agentic User Experiences: Create intuitive and efficient agentic user experiences and low-latency conversational flows for ITSM, HR/HCM automations, and our core AI platform
- Build Reusable Components: Implement reusable components and workflow customizations within our Agent Toolkit, empowering both developers and citizen builders to rapidly create new agents.
- Ensure Scalability & Security: Partner with solution architects to translate complex customer requirements into scalable, secure, and compliant AI deployments
- Optimize Performance: Drive optimization of inference efficiency, data integrations, and monitoring to ensure enterprise-grade performance and reliability of our AI systems
- Champion AI Best Practices: Contribute to and advocate for best practices in prompt engineering, evaluation, and safety. You'll also author internal guides and mentor peers to elevate our overall engineering velocity
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company HQ
Financial District, San Francisco, CA
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
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