Customer Success Engineer, Sofar Ocean
$75-100k
+ Equity
3+ days a week in office
Ocean data monitoring
Be an early applicant
Ocean data monitoring
21-100 employees
Be an early applicant
$75-100k
+ Equity
3+ days a week in office
21-100 employees
Company mission
To connect the world's oceans to the people who depend on them (all of us).
Role
Who you are
- This role offers a unique opportunity for an ambitious engineer with strong technical and customer success experience to make a significant impact within a Bay Area startup
- 3-5+ years of technical customer-facing experience, preferably in maritime, ocean data, or logistics industries
- Demonstrated success in diagnosing and resolving technical issues in a dynamic, fast-paced environment
- Strong experience with software systems and APIs; bonus points for familiarity with sensor technologies, IoT, or weather data
- Solutions-oriented mindset with a passion for delivering exceptional customer experiences
- Ability to thrive in a cross-functional role, collaborating with product, engineering, and customer teams
- Eager to learn and master cutting-edge tools, such as Retool, Notion, Shortcut, etc
- Excellent communication skills with a talent for simplifying complex technical concepts
Desirable
- Passion for the ocean and sustainability
What the job involves
- We are looking for an experienced Customer Success Engineer to join our team and help drive technical solutions in the maritime and ocean data industry
- Wayfinder, our innovative voyage optimization platform, uses proprietary marine weather data and forecasts to deliver real-time efficiency strategies to vessels and shoreside teams
- Build tools, provide engineering support and ensure customers have the resources they need for success
- Ensure completeness and accuracy of customer data, collaborating with ships, operators, and internal teams to solve issues efficiently
- Work closely with the product and engineering teams to advocate for customer needs and contribute to feature development and process automation
- Build and maintain documentation, guides, and internal support resources to empower customers to solve problems independently
- Track and monitor customer issues, ensuring resolution while keeping customers updated on progress
- Act as the customer advocate, communicating feedback and insights to influence product improvements
Our take
Drastically changing weather and climate is one of the foremost issues of our time. And as we work to limit the impact of the climate crisis, we need trustworthy banks of data on how these changes have manifested, and what trajectory our world is on. This is where Solar Ocean comes in, with its global network of ocean-monitoring buoys.
It is the largest network of its kind, with thousands of solar-powered ‘spotters’ across the world’s oceans delivering over 200,000 updates every day. Its product is used primarily by climate scientists, but also has important applications in shipping, weather forecasting and maritime research as well.
Sofar is the largest network of its kind, and even though its spotters aren’t as sophisticated as similar government-funded ones, the sheer scale of its data collection makes its forecasts far more accurate. Recent funding is being put towards further extending its network and developing its data services.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Aug 2022
$39.4m
LATE VC
Nov 2021
$39m
SERIES B
Total funding: $85.7m
Company benefits
- Comprehensive health, vision, dental plan
- Volunteering program
- Home office stipend
- Hybrid work schedule (for most roles)
- Flexible time off (including World Oceans Day!)
- A strong internal community of ocean-lovers!
Company values
- Oceans First: We have one planet. If we have to choose between more profit or better oceans, we choose the ocean
- Grab an Oar: We pride ourselves on being proactive, taking responsibility, and always making things better
- Team Wins: We can only accomplish this mission together. Respect and help others, always
- Challenge with Heart: Vocal but open to others’ ideas. Listen, discuss, and commit
- Ship for Impact: Build for the mission, be pragmatic, and move fast. Ocean health can’t wait
Company HQ
Mission District, San Francisco, CA
Articles
Leadership
Evan Shapiro
(CTO)Previously Co-founded Bad Rabbit Consulting, Spoondrift and Knit Health. At Knit Health they were also CTO, and at Spoondrift they worked as a Technical Architect.
Tim Janssen
(CEO)Former Assistant Professor of Oceanography at San Francisco State University. They were a Postdoctoral Research Fellow at the Naval Postgraduate School, and worked as an Independent Research Scientist & Principal Investigator at Theiss Research & NorthWest Research Associates.
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