Content Designer / Technical Writer, Kantata

• We’re looking for a proactive and experienced Content Designer or Technical Writer with a passion for technology, eager to engage deeply with our products and contribute hands-on, bringing problem-solving skills to deliver measurable results and foster innovation
• Experience writing technical documentation for complex software applications
• Strong understanding of software from a usability and content design perspective
• Experience of translating complex information into accessible information
• Knowledge and appreciation of cloud-based technologies / business software solutions
• Ability to pick up new technology and functional concepts quickly
• Strong written and verbal communication skills

Desirable

• Kantata is seeking a Content Designer to play a key role in the Content Design Team, responsible for creating, editing and maintaining content that educates, informs and helps our audience; customers, Kantata employees and Partners
• Supporting the optimal understanding and use of our products and services
• You will provide feedback and input during the product development cycle, helping to ensure consistency and clarity within the product and the supporting collateral
• Reporting to the Director, Content Design, you will ensure existing processes are followed, and contribute to improvements in the way we work as our processes and technology evolve
• In this role you will collaborate closely with Product, Engineering, PS and Support teams, as part of a continuous feedback loop to enhance our collateral
• Produce a variety of content Nurture and help customers, employees and partners optimally use our products and services (including Release Notes, User Guides/Manuals, Known Issues and Troubleshooting Collateral, Webinars and Videos)
• Present information and instructions in a clear and concise way Ensure greatest reader comprehension and write and edit technical information accordingly
• Prepare graphics and illustrations Elaborate on & complement technical writing, including screenshots, flow charts and diagrams
• Meet with stakeholders including customers Discuss technical problems in order to produce content which addresses their issue
• Work closely with the Product Team Ensure that documentation meets product requirements
• Revise, edit and update instructions, technical information, and frequently asked questions
• Stay up-to-date Maintain an understanding of technological and product developments as well as universal specifications relevant to the PSA / SaaS industry
• Investigate enhanced tools in areas such as knowledge base, in-app help, enterprise search and AI. Engage with stakeholders on projects to enhance our tech stack for enhanced efficiency and scalability