Head of Customer Success, Pentera
EMEA, APAC
Automated security validation
Job no longer available
Automated security validation
201-500 employees
Job no longer available
201-500 employees
Company mission
To put an end to the constant struggle with the perpetual lag in cyberthreat detection, remediation, and mitigation.
Role
Who you are
- 10+ years of experience in customer success, account management, or related roles, with a proven track record of managing customer relationships and driving renewals
- Cybersecurity expertise is a must
- Prior experience in people management and leadership, with the ability to lead, mentor, and develop a team
- Demonstrated experience in negotiating complex contracts and achieving sales renewals to meet revenue targets
- Exceptional communication, negotiation, and presentation skills
- Strong analytical and problem-solving abilities, with the capacity to effectively address customer challenges
- Willingness and ability to travel frequently to customer locations
- Bachelor's degree in a relevant field; an advanced degree or MBA is advantageous
What the job involves
- Pentera seeks a Head of Customer Success who excels in cultivating outstanding customer relationships and possesses a unique combination of passion, experience, people-centered leadership, and a proven history of steering organizational change
- The Head of Customer Success is a senior leadership role focused on driving customer satisfaction, retention, and revenue growth through effective management of customer relationships while also leading and mentoring a team of customer success professionals
- This role strongly emphasizes sales renewals and demands regular travel to engage with clients in person
- Lead and inspire a team of customer success managers, providing guidance, mentorship, and performance management
- Cultivate and maintain strong relationships with key stakeholders at customer organizations, comprehending their unique challenges and business goals
- Act as a trusted advisor, ensuring customers realize the full potential of products or services and addressing their evolving needs
- Lead negotiations of contract renewals, securing terms that align with customer expectations and company objectives
- Collaborate closely with the sales team to identify opportunities for upselling and cross-selling during the renewal process
- Develop and execute strategies to enhance customer retention rates and minimize churn, directly contributing to revenue growth
- Monitor customer engagement and health, proactively addressing issues and delivering tailored solutions
- Measure, analyze, and report on key metrics such as customer satisfaction scores, retention rates, and revenue growth
- Regularly travel to customer sites
- Cross-collaborate closely with internal teams, including Customer Operations and product Development, to advocate for customers' needs
Our take
Over the last decade, the number of Israeli-founded cybersecurity companies has quadrupled – marking the country out as a would-be global leader in the industry. Pentera is one such company, supplying Enterprise Security Validation to the likes of Deloitte, IDB Bank and NEC, as well as to government projects.
The company's approach is to emulate real cyber attacks across various environments, to find exploits that may be open to cyber criminals. This enables defenses to be validated and security risks to be mediated, providing measurable improvements in cybersecurity.
The company has been growing rapidly since emerging from stealth in 2018. It achieved Unicorn status in early 2022 and won the Black Unicorn Award that same year. It has also been recognised on the Deloitte Technology Fast 500, and in 2025 boasted a record year that saw it reach Centaur status (over $100 million in ARR).
Freddie
Company Specialist at Welcome to the Jungle
Insights
44% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Mar 2025
$60m
SERIES D
Jan 2022
$150m
SERIES C
Total funding: $249.5m
Company benefits
- Remote work opportunities
- Health, Dental, Vision, Disability & Life Insurance, and Flexible Spending Account (FSA)
- Onsite gyms and team workouts
- Free daily meals, stocked kitchen, happy hours & game room
- 401(k) and matching
- Company equity & performance bonuses
Company HQ
Burlington, MA
Leadership
Amitai Ratzon
(CEO)Previously VP of Global Sales at Callvu, VP of Sales at Earnix and Sales Director for Northern Europe at SuperDerivatives.
Arik Liberson
(Co-Founder & CTO)Was CEO until Amitai Ratzon assumed the position in 2018. Previously spent 16 years working in the Israel Defense Forces and Airforce, including a three year spell as Head of the Cyber Warfare group at the IDF’s Computer Service Directorate.
Arik Faingold
(Co-Founder & Observer)Is also the Co-founder, Chairman & President of IT services company Comm-IT. Former CTO & General Manager of OpenTV Israel.
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