Manager of Strategic Customer Success, ServiceTitan
$136.6-182.6k
+ Annual bonus + Equity
Travel up to 20%
All-in-one operating platform for trades
Job no longer available
All-in-one operating platform for trades
1001+ employees
Job no longer available
$136.6-182.6k
+ Annual bonus + Equity
Travel up to 20%
1001+ employees
Company mission
To serve the men and women of the field services trades with the tools, training, and support to build their businesses and achieve all their goals.
Role
Who you are
- 3+ years of people management experience, preferably with Strategic or Enterprise accounts and teams
- Ability to be a Player/Coach by taking a call one second and have a career conversation the next
- Proven leadership skills with a track record of motivating others and maintaining high team morale
- Deep understanding of what constitutes great customer experience, including specific techniques
- A natural ability to think several steps ahead of the client and take proactive steps to address roadblocks, risks and issues
- Ability to travel up to 20% as conditions are safe according to health officials
What the job involves
- As a Manager on ServiceTitan’s Strategic Customer Success team, you will support a passionate and creative group of Customer Success Managers to provide an exceptional experience for ServiceTitan’s Strategic Accounts (franchise systems and select multi-location enterprise customers)
- In this role, you will be a critical member of our Success Management team and will help shape ServiceTitan’s strategy for retention, adoption, and customer satisfaction
- People manage a team of our Customer Success Managers to achieve KPIs around retention, adoption and customer satisfaction, among others
- Hire, Recruit, and Train a strong team of Customer Success Managers
- Develop future leaders in customer success and around ServiceTitan with demonstrated examples of career development programming resulting in very low voluntary attrition
- Deliver the best customer experience and expand net revenue
- Manage and resolve customer escalations from our highest value, highest touch customers
- Build relationships with key internal stakeholders across various ServiceTitan departments and external customers at the C-suite level
- Communicate strategy and vision to the team and build processes to deliver those outcomes
- Be comfortable in a highly dynamic environment and work autonomously to achieve outcomes
Our take
ServiceTitan’s software is purpose-built for trades businesses, providing a wide range of tools needed to seamlessly manage their back office and customer experiences, to power business growth.
The rising demand for home services across the country helped shine a spotlight on the lack of modern software for trades, ServiceTitan answered this call for innovation providing support to 11,800+ customers across 10 trades.
2021 saw the company reach a $9.5 billion valuation, however, in the last few months of 2022, there was talk of raising additional funds in traditional equity - as opposed to debt-like funding- which could result in a 20% lower valuation.
That said, the company is showing no sign of slowing, acquiring two more companies in 2022, and is eyeing an IPO off the back of reaching Series G in funding rounds. In addition, the company launched its next-generation operating system, Titan Intelligence, providing a suite of AI-based solutions. ServiceTitan is well set to experience further growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs and annual learning budget
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, working to present as President.
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