Solutions Engineer, Twilio
More information about location
Cloud communications software
Open for applications
Cloud communications software
1001+ employees
Open for applications
More information about location
1001+ employees
Company mission
To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.
Role
Who you are
- Twilio is looking for a Communications Solutions Engineer with a strong desire to work in a technical pre-sales role
- At least 3 years in a technical pre-sales role in CPaaS, SaaS or Telecom space
- Solid understanding and experience of the sales cycle and the role of a pre-sales engineer
- Solid understanding of voice protocols (VoIP), SIP implementations or messaging APIs
- Creativity: you’ll need to be a problem solver, able to collaborate with others to drive success
- An engaging storyteller: you can gain audience confidence and communicate complex topics to multiple levels of technical and non-technical audience
- Ability to ask the right questions to build a deep understanding of a customers needs and guide them to a technical solution using Twilio Communications products
- Knowledge of public cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architectures
- Experience writing code in one or more of the following areas, multiple areas of experience would be advantageous:
- Backend (Java, C#, Node.js, Python or PHP)
- Web (JS, React)
- Experience with designing and consuming REST APIs
Desirable
- Hands on experience with with backend development (Java, C#, Node.js, Python, PHP, etc)
- Familiarity with Mobile development, especially for iOS and Android
- Previous experience in Telecommunications, SIP, WebRTC, or Contact Centre in a technical role
- Experience with automation, cloud-native development and skills with a major cloud platform
- Experience with sales methodologies
What the job involves
- Join the team as our next Solutions Engineer for our Twilio Communications EMEA team
- The Twilio Solutions Engineer is both highly technical and a skilled executive relationship builder
- They are comfortable showing an engaging communications experience to a CEO or sketching out a flow on a whiteboard with technical decision makers
- This position is needed to deliver the technical win and product fit to our customers across the EMEA region
- A Twilio Communications Solutions Engineer is an experienced pre-sales engineer who builds customer trust in Twilio’s Customer Engagement Platform, resulting in customer success at our largest, most strategic accounts
- The Solutions Engineer leads the technical pre-sales relationship, proposes technical architectures, demonstrates the product, anticipates concerns, and provides creative solutions to our customers' most complex communications and customer engagement challenges and needs
- Work alongside Twilio New business Account Executives, other Twilio Solutions Engineers, Professional Services and Twilio Partners as needed through the pre-sales process, to strategise and plan for deal success
- Build a successful business partnership with Twilio Account Executives focussing on great business discovery within prospects and communicating the business value of Twilio solutions
- Take part alongside Account Executives in qualification, discovery, demonstrations, Proof-of-Concept, RFP response, design documentation, technical presentations and enablement sessions during the sales cycle
- Develop subject matter expertise on the customer needs and requirements, and Twilio’s best in class communications technology
- Lead technical discovery sessions with our customers to uncover their needs and challenges to articulate Twilio’s ability to enable their success and solve their challenges
- Build and present powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications Products
- Form an understanding of a customers business and help solve problems they’ve identified as well as uncover areas of opportunity
- Build trusted advisor relationships at the highest levels of our customers and present creative new solutions and architectures that enable and inspire innovation
- Contribute to the wider Twilio Solutions Engineer community by sharing knowledge, building demo assets and reusable presentations
Our take
Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.
From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.
With that said, aggressive expansion and lack of maturity in some of its products has impacted the company's efficiency, and like many of its peers it has been forced to restructure heavily to remain competitive. Coming out of this restructuring, the company will focus on profitability, streamlining decision making and R&D to put itself in good stead for future success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
35% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2015
$130m
SERIES E
Jun 2013
$70m
SERIES D
Total funding: $250.7m
Company benefits
- Generous annual time off in all countries
- Comprehensive health programs
- Programs to help our employees plan for their retirement needs
- Generous maternity, paternity, and adoption leaves, as well as family medical care leave
- Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
- Variety of snacks, drinks, and catered meals in each of our locations
- Work from home opportunities
Company HQ
Financial District, San Francisco, CA
Leadership
Khozema Shipchandler
(CEO, not founder)Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.
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