Product Support Manager, Roblox
Moderation
$170.7-203.4k
+ Equity
More information about location
3-5 days a week in office (San Mateo, CA)
Online gaming and entertainment platform
Open for applications
Online gaming and entertainment platform
1001+ employees
Open for applications
$170.7-203.4k
+ Equity
More information about location
3-5 days a week in office (San Mateo, CA)
1001+ employees
Company mission
To connect a billion people with optimism and civility.
Role
Who you are
- Bachelor's degree in business, operations, or a related field
- 5+ years of experience in operations management or product support, with a focus on content safety moderation workflows
- Strong program management skills, with experience leading projects at scale
- Experience developing processes to improve operational efficiency
- SQL proficiency for conducting business or operational analysis
- Experience using data to lead decision-making
- Strong collaboration skills, with the ability to work with cross-functional teams, specifically product, engineering, and BPO workforces
- Innovative: You proactively identify emerging risks and execute on out of the box ideas to achieve goals
- Analytical: Excited to investigate large, ambiguous problems and measure the problems and the solutions
- Proactive Problem Solver: You anticipate potential problems and take proactive and decisive action to solve them
- An Owner: You take on accountability of your domain and related business outcomes
What the job involves
- The Safety Operations team is focused (okay, maybe obsessed) on scaling Roblox’s Moderation Operations and redefining our user experience through our multi-year vision and strategy execution
- As the Product Support Manager, you will help drive new operational launches and improve the existing functionality of our safety product features within our moderation platform
- These products are used by our global moderation team to keep our users safe
- You will integrate with safety product and engineering partners to improve safety workflows and scale new safety features for some of the most exciting up and coming Roblox products
- You will work with our moderation team to understand bugs, feature limitations, and feature requests to improve overall operations
- You will report to the Senior Manager, Moderation Operations
- Launch, manage, and improve the workflows for our content safety moderation product to ensure timely and effective moderation of user-generated content
- Work with cross-functional teams to identify areas for improvement in our content safety moderation processes, and collaborate to implement solutions that enhance the safety of our users
- Ensure that our team is meeting performance metrics and delivering an exceptional experience to our customers
- Partner with product and engineering teams to ensure that content safety moderation features are being developed and implemented
- Analyze data and provide insights to inform decision-making related to content safety moderation on our platform
- Stay up-to-date with industry trends and best practices related to content safety moderation, and apply this knowledge to continuously improve our operations
- This role may require on-call work at weekends on a rotational basis
Our take
Online gaming may be a well-established space, but Roblox has distinguished itself as a leader by empowering its community to build, share, and profit from their own creations, turning game development into an accessible, rewarding ecosystem for millions of users.
In addition to standard games, the platform offers virtual worlds and other experiences to explore and interact with. Its platform provides an online ecosystem for millions to create, socialize, chat, and explore immersive experiences with friends. In fact, in the US its used by two-thirds of children aged 9 to 12.
While the platform does face scrutiny over users safety (particularly given its young audience) the company's efforts to strengthen parental controls and open dialogue through initiatives like its new Parents Council signal a growing commitment to addressing these challenges. At the same time, its financial performance and creator-focused investments underscore a business in very strong health. With record payouts to developers, an expanding older player base, and a platform that increasingly rewards creative talent, Roblox's trajectory remains one of innovation and impressive growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jan 2021
$520m
SERIES H
Feb 2020
$150m
SERIES G
Total funding: $922.8m
Company HQ
South San Mateo, San Mateo, CA
Leadership
David Baszucki
(Founder & CEO)Studied Electrical Engineering at Stanford before founding Knowledge Revolution in 1990, where they spent 9 years as CEO. They worked as VP of MSC.Software for 2 years, and started Roblox in 2005.
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