Enterprise Account Manager, Papaya Global
Global workforce management and payroll platform
Posted today
Global workforce management and payroll platform
501-1000 employees
Posted today
501-1000 employees
Company mission
Papaya's mission is to automate companies' global payroll and accelerate success.
Role
Who you are
- Bachelor's degree in business, marketing, or a related field
- 5-7 years' experience in account management or sales
- Excellent interpersonal and communication skills
- Strong analytical and problem-solving abilities
- Knowledge of Payroll, HRIS, or Fintech industries
- Proficiency with CRM software and project management tools
- Client-focused with a passion for outstanding service
- Strong organizational and time management skills
- Collaborative team player adaptable to a fast-paced environment
What the job involves
- The Enterprise Account Manager role is developing and maintaining long-term relationships with stakeholders of Papaya's most valuable accounts
- It's important to understand customers goals, challenges, and pain points while working proactively to create processes and align on expectations
- You will work with cross functional teams to assure accountability and sustain the overall health of the account
- Reporting and collaborating with the Head of Global Enterprise Accounts, you'll drive revenue generation, manage partnerships, and contribute to RFPs
- Build and maintain strong client relationships by understanding their unique needs and objectives, managing overall partnerships, and addressing escalations with internal teams to ensure SLAs are met
- Drive revenue growth by identifying opportunities for upselling and cross-selling within client accounts. Collaborate with the Regional lead and internal teams to develop and execute amendments supporting new solutions
- Ensure exceptional service delivery by meeting and exceeding client expectations, promptly addressing and resolving issues, and conducting regular partnership calls to understand clients' business needs and future
- Collaborate with the Regional lead and stakeholders to support RFPs and RFIs, contributing to the development of compelling proposals showcasing the company's value proposition, and participating in RFP interviews with the Sales team
- Strive to achieve individual and team KPIs as defined by the Organization, continuously monitor progress, and take corrective actions when necessary. Ensure alignment with the Service Delivery team and address issues proactively
- Optimize client interactions and sales strategies by utilizing playbooks and processes. Provide valuable feedback and suggestions for process improvements based on real-world client experiences
Our take
Papaya Global provides remote HR services such as cloud-based payroll and job boards to help support companies with international workforces. The company also uses its cloud-based technology to provide solutions to the complexity of international financial compliance and workplace regulations.
Remote working opportunities have resulted in many workforces becoming globalized, with companies hiring staff outside of their home country. This results in complex challenges regarding human resource infrastructure. Papaya Global offers a single service that allows companies to consolidate and streamline payroll and keep track of their global employees.
The unicorn company has seen considerable success, as its flexible and scalable, platform grew massively as the industry saw an increased demand for remote workforce management services. Its partnership with Mesh Payments completely eliminates the need for employees to cover their business expenses upfront and its acquisition of Azimo, has enabled Papaya to expand its platform globally and further expand the services it provides (such as its recently launched its fully automated, embedded payments platform, Papaya Global Payroll Payments.)
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Sep 2021
$250m
SERIES D
Mar 2021
$100m
SERIES C
Total funding: $439.5m
Company benefits
- Paternity / Maternity Leave - 10 fully paid days
- Birthday Off and a $75 gift
- Second language courses paid for
- $7,000 bonus after three full years at the company
- 20 days PTO
- Gym on-site or $550 annual reimbursement for gym membership / other fitness activities
- Monthly allowance for meal vouchers
- Mac or PC
- Yearly budget per region for local community impact initiatives
- $75 per month for remote work allowances
- $500 budget for online courses, classes, seminars, or other developmental activities
- Annual company offsite
Company HQ
Theater District, New York, NY
Leadership
Eynat Guez
(CEO)Previous experience as an HR & Operations Manager at LR GROUP, and Project Manager at Cellcom Guinée. Became CEO of Relocation Source for 7 years, and then was CEO of Expert Source.
Ofer Herman
(CTO)Previous Senior Director of Engineering at Phoenix Technologies, and VP of Research & Development at GooMe Interactive. Co-founded Vidmind as the VP of R&D and became CTO after 3 years.
Ruben Drong
(Chief Innovation Officer)Co-founded AASL, and then co-founded and was CEO of MRD-IT solutions and SafelyGuard.
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