KYC & Customer Ops, Swan
6 Month Internship
Embedded finance platform
Open for applications
Embedded finance platform
201-500 employees
Open for applications
201-500 employees
Company mission
To empower all kinds of digital companies to transform their UX and start embedding banking features within minutes.
Role
Who you are
- You are looking for a 6-month end-of-studies internship in a fast-paced work environment
- You are currently pursuing or have recently completed a degree in Finance, Banking, Compliance, or a related field
- Ideally, you are interested in the AML/CFT regulatory framework
- You enjoy optimizing internal processes to better respond to our customers. This requires a proactive approach and the ability to think outside the box
- You can effectively communicate with internal and external stakeholders with excellent communication skills, especially when explaining our product, process, and business-related questions
- You have strong analytical skills and an eye for detail, allowing you to quickly elaborate key findings and make decisions
- You are organized, rigorous, and autonomous
- You have excellent English. Proficiency in another European language, such as German, Italian, Dutch, or Portuguese, is a plus
- Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos at the door
What the job involves
- Swan is looking for an Intern in KYC & Customer Ops to join its Operation team
- Operations are a key pillar to Swan’s success
- Their mission is to provide a flawless end-end customer experience. This team includes our Customer Success Managers, Technical Account Managers, as well as our KYC teams
- These folks are all about customer obsession and making sure Swan offers the smoothest, most elegant BaaS experience out there!
- Onboard natural and legal persons for KYB-KYC
- Analyze transactions using a scoring engine
- Ensure confidentiality of investigations and exchanges
- Ensure compliance with procedures, internal policies, and legislation in force
- Complete all analyst assignments in a timely and accurate manner, reporting problems and anomalies as they are identified
- Participate in updating KYC/KYB operating procedures
- Building and establishing strong relationships with clients is a key aspect of this role. You will be acting as the main point of contact for customers, answering their questions and requests
- Respond to functional questions from customers by questioning them, understanding their context and needs
- Improve documentation (Help Center) by implementing any ideas that allow for better client onboarding (articles, FAQ, etc)
- Work effectively with all teams (Product, Engineering, Compliance, Operations, and Sales) to improve and develop new processes
Application process
- An interview with our KYC Lead and our CSO
- Meet the KYC team
- We usually respond within a week
Our take
Swan believes its services can transform a business by adding a financial layer. Swan’s APIs enable European companies to integrate banking services into their own digital product: embedded finance.
While not alone in the fintech industry, the company stands out by squarely targeting SaaS platforms, marketplaces, and other fintechs with its embedded finance products. The company, offering an end-to-end, integrated and multi-product experience coupled with the fact it owns the payment and fraud risk, has garnered the attention of impressive clients including Agricap, Carrefour, Pennylane and Ride.
The company has invested into accelerating its expansion into the European market by developing more banking features that are specialized for a variety of local EU markets and enhancing the platform’s functionality with a self-service offering. Swan is gaining momentum with its expansion efforts and is well set to remain on this path.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Sep 2023
$39m
SERIES B
Jul 2021
$16.9m
SERIES A
Total funding: $61.1m
Company benefits
- ESOP packages available
- Flexible remote policy
- Swan encourages you to have fun staying fit, thanks to partnerships with Classpass & Gymlib
- Twice a year we go somewhere gorgeous (a chateau, a mountain) where we reconnect, deep-dive into big topics, and relax
- The best health insurance
- We provide a Swile card to cover your meal on work days
- Extra holidays (RTT)
Company values
- Be human: Be straightforward, transparent, and sincerely care. It’s all about integrity and doing the right thing
- Ambition: We’re in this for the long game. We want to transform the entire market, and be the engine for Europe’s next tech champions!
- Collaboration: We believe in the power of collective intelligence. We love to challenge others’ ideas and be challenged in return. May the best ideas win
- “Move fast, don’t break things”: If we must choose between security and going fast, we choose security. We are in banking, after all
- Make everything simple: Simplicity
Company HQ
Porte-Saint-Martin, Paris, France
Articles
Leadership
Nicolas Benady
(CEO)Previously co-founded Antelop Solutions and, earlier, PriceMinister. Acted as Product Manager for French Market of VISA Europe, President of Limonetik, IT Project Manager for AXA Cessions, and was a Team Member for Endless Winter.
Nicolas Saison
(COO)Previous experience as Vice President of Product for Payboost, Digital IT Manager for AXA France, Payment Project Director for Limonetik, and as a Developer and Risk Manager for AXA.
Mathieu Breton
(CTO)Previously co-founded and acted as CTO for JS-Republic. Experience as Senior Software Engineer for Xebia France, Software Engineer for BT Global Services, and Web Developer for éQuin gestion.
Salary benchmarks
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Diversity, Equity & Inclusion at Swan
- Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief. When it comes to recruitment, we're interested in your work experience, skills, and overall personality. Because diversity makes the workplace stronger and is necessary for Swan's success, we are intensifying efforts to incorporate concrete actions to help us improve in this area. We are actively seeking partners who can help us to always strive to be a more supportive and welcoming company for all. Swan is proud to have launched a partnership with 50intech to boost our diversity and inclusion efforts
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