Developer Support Team Lead, Thanx
Restaurant guest engagement software
Job no longer available
Restaurant guest engagement software
21-100 employees
Job no longer available
21-100 employees
Company mission
To empower restaurants to drive profitable growth by delivering loyalty as a measurable business outcome.
Role
Who you are
- 6+ years of software developer experience, with at least 2 of these years as a team lead or engineering manager
- Some experience with modern web frameworks, such as RoR or Django
- You have strong written communication skills, and are comfortable communicating directly with customers
- You enjoy getting your hands dirty debugging issues & building tools and automations that help customers
- You have a systemized approach to what to automate, when, why, and how to measure the outcomes
- You’re able to thrive in a distributed team environment
Desirable
- Direct experience with Ruby on Rails, React & React Native
- Experience with deploying infrastructure as code with SDKs like AWS CDK or Terraform
- You have worked with geographically distributed teams
- Experience working at an early stage startup
What the job involves
- We're actively seeking a Team Lead to help build and scale out a unique set of functions within our engineering team related to our external APIs, mobile applications, and integration partners
- Lead Our App Operations Efforts: Work directly with our implementation team to deploy mobile applications, and improve the tooling for managing version updates & deploys for our hundreds of white-label iOS and Android applications we manage for our customers
- Lead Our Developer Support Efforts: Answer questions and improve API documentation and tooling for our customers that leverage our external APIs to build their own consumer experiences
- Systemize and Automate: Bring a data-driven approach to the disciplines your team is responsible for, identify the metrics that you want to move, and use that data to drive innovation, impact and team scaling decisions
- Collaborate Directly with Customer Service: Provide direct support to our customer-facing teams by acting as a first point of triage to diagnose configuration issues with our integration partners, and improve tooling for our customer-facing teams to better self-diagnose these problems in the future
- Build And Manage The Team: In conjunction with your Engineering Manager, play an active role in scaling your part of the organization, and mentoring the developers on your team to help them reach their potential
- Some technology we use:
- Frontend: React, React Native, Redux, Typescript
- Backend: Ruby on Rails, Golang, gRPC
- Infrastructure: AWS, Fargate, Terraform, Docker
- Data: Fivetran, Snowflake, dbt, Looker
- Development: CircleCI, Github, Datadog, Sentry
Our take
Consumer expectations are at an all time high, and the way that brands facilitate engagement with their customers must be distinctive and authentic to the brand. That’s an extremely challenging task for brick and mortar retailers, like restaurants, competing in a digital age.
Thanx helps businesses like these with a multi-channel marketing platform that replaces and consolidates point solutions into a single loyalty-driving channel. Its distinctive strategy is to focus on delivering non-traditional loyalty programs, maximizing a sense of distinctive engagement that heightens brand-consumer relationships.
After a period of development, which included the acquisition of marketing and data insights platform ZeroStorefront, Thanx fully launched what it calls Loyalty 3.0 - that enables any brand to deliver sophisticated loyalty programs regardless of its size and scope. It has also partnered with Olo, an SaaS platform for restaurants, so that its users can take advantage of its Order, Pay, and Engage solutions on top of its own offerings.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Dec 2016
$17.1m
SERIES B
Nov 2014
$4.7m
SERIES A
Total funding: $23.1m
Company HQ
Polk Gulch, San Francisco, CA
Leadership
Zach Goldstein
(Co-Founder & CEO)Attended Dartmouth before joining Bain & Co as a Consultant. Founded Thanx on graduating from Stanford with an MBA.
Aaron Newton
(Co-Founder & Chief Data Officer)Aaron is a veteran of tech companies like CNET and Epitomic.com. Most recently, they were working at Cloudera as employee #6.
Darren Cheng
(Co-Founder & CTO)Founded Thanx on graduating from Dartmouth with a BA in Computer Science.
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