Senior Account Management Manager, Flex
$180-210k
OTE
+ Company stock options
Flexible rent payment application
Open for applications
Flexible rent payment application
501-1000 employees
Open for applications
$180-210k
OTE
+ Company stock options
501-1000 employees
Company mission
Flex's mission is to empower as many renters as possible with flexibility over their most significant recurring expense.
Role
Who you are
- The ideal candidate is a hands-on leader with strong commercial instincts, operational rigor, and a passion for building durable partner relationships in high-growth B2B or B2B2C environments
- 8–12+ years of experience in Account Management, Partner Success, Business Development, or related roles, with at least 3+ years in people management
- Proven track record of driving retention and expansion within existing customer or partner portfolios
- Experience managing complex, multi-stakeholder relationships in B2B, B2B2C, FinTech, PropTech, or SaaS environments
- Strong commercial acumen with the ability to identify and close growth opportunities post-sale
- Demonstrated ability to lead, coach, and develop high-performing teams
- Strong operational discipline, including experience with CRM tools (e.g., Salesforce), forecasting, and KPI management
- Excellent communication, presentation, and stakeholder management skills
- Comfortable operating in a fast-paced, high-growth, and highly cross-functional environment
What the job involves
- As the Senior Manager, Account Management, you will be responsible for leading a team of Account Managers and directly owning a portfolio of Flex’s most strategic partners
- This role sits at the intersection of partner success and revenue growth, with a clear mandate to drive retention, expansion, and long-term value across existing accounts
- Reporting to the Vice President of Account Management, you will play a critical role in translating account strategy into execution
- You will ensure partners are deeply engaged with Flex’s products, expanding their portfolios over time, and realizing increasing business value through adoption, integrations, and new growth initiatives
- Own and grow a portfolio of mid-market and enterprise accounts, with responsibility for renewals, upsells, cross-sells, and expansion revenue
- Develop and execute account plans that identify growth opportunities across new products, expanded portfolios, and deeper integrations
- Partner closely with Sales to ensure seamless handoffs, aligned account strategies, and consistent partner experiences
- Build and maintain strong, senior-level relationships within partner organizations, serving as a trusted advisor and primary point of contact post-sale
- Proactively identify partner needs, risks, and opportunities, ensuring timely escalation and resolution when necessary
- Drive executive business reviews and strategic planning conversations with key partners
- Lead, coach, and develop a team of Account Managers, setting clear expectations around performance, accountability, and partner outcomes
- Support hiring, onboarding, and ramping of new team members as the Account Management organization scales
- Foster a collaborative, high-performance, and inclusive team culture
- Track and manage key performance indicators related to retention, expansion pipeline, adoption, utilization, and partner health
- Maintain accurate forecasting and CRM hygiene to support revenue predictability and leadership reporting
- Use data and insights to inform account strategies, prioritize efforts, and continuously improve team performance
- Work closely with Product, Growth, Marketing, RevOps, and Partner Success teams to support product launches, co-marketing initiatives, and expansion programs
- Surface partner feedback and insights to internal stakeholders to help shape roadmap priorities and go-to-market strategy
Our take
Many people struggle to pay their rent every month, with a variety of bills hitting their bank accounts simultaneously. Whilst many of these people earn enough money to cover their bills, the inflexible nature of monthly bills can make the all-in-one payment a harder obstacle.
Flex provides a mobile application for the flexible payment of rent, allowing users to pay their landlords through flexible payment plans, reschedule payments when necessary, and protect their funds through Overdraft Protection. The company achieves this by partnering with estate agents and paying their resident's bills upfront, taking on the challenges that landlords would normally have due to late payments.
Flex has experienced extremely rapid growth since its founding which has caused some issues, as it struggled to keep up with the surge in new customers. Having made improvements to its product and scaled its customer service team, it is set to continue providing a service that has come to be highly valued by both tenants and landlords.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2022
$160m
SERIES C
Apr 2021
$46.6m
SERIES B
Total funding: $225.1m
Company benefits
- 100% company-paid medical, dental, and vision
- 401(k) + company stock options
- Unlimited paid time off + company paid holidays
- Parental leave + IVF and adoption support
- Flex Cares Program: Non-profit company match + pet adoption coverage
- Pet Insurance
- Free Flex subscription
Company HQ
Midtown Manhattan, New York, NY
Leadership
Shragie Lichtenstein
(Co-Founder & CEO)Experience working in venture capital investments for Point72 and TVC. Also co-founded Boundless Reality.
YeTong Shao
(Co-Founder)Experience as Data Science Researcher. Also co-founded Boundless Reality.
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