Staff Technical Product Manager, ServiceNow
CRM Sales
$163.6-286.3k
+ Variable/Incentive + ESPP
Office located in Santa Clara, CA
Cloud-based digital workflows for enterprises
Job no longer available
Cloud-based digital workflows for enterprises
1001+ employees
Job no longer available
$163.6-286.3k
+ Variable/Incentive + ESPP
Office located in Santa Clara, CA
1001+ employees
Company mission
To transform IT to revolutionize the enterprise.
Role
Who you are
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- Typically requires a minimum of 8 years of related experience; a Masters degree with 6 years; or a PhD with 3 years of software product management experience
- Bachelor's degree in a relevant field (e.g., Computer Science, Engineering, Business) is preferred
- Strong technical background of Sales CRM systems as well as understanding of the standard bordering systems and the ability to communicate effectively with development teams
- Strong understanding of the standard sales cycles/selling motions and sales processes (direct sales, indirect sales, renewals, etc.)
- Strong background in designing the technical solution that addresses the business problem while ensuring people-first design
- Experience in monitoring your product health, what to look for and how to summarize the findings into an actionable presentation
- Experience in hands on implementation and management of the global Sales CRM product
- Strong prioritization skills and the discipline to focus on high impact activities
- Experience gathering and capturing product requirements and transforming them into a product roadmap
- Experience in managing SaaS product and vendors
- Proficiency in product management tools and methodologies (e.g., Agile, Scrum)
- Strong analytical and problem-solving skills
- Exceptional communication and leadership abilities
- Ability to adapt to changing priorities and work in a fast-paced environment
- Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
- Ability to work with the international team members in India and Europe cross multiple time zones
What the job involves
- As a Technical Product Manager, you will play a critical role in driving the success of our CRM products by bridging the gap between technology and business objectives
- You will be responsible for defining and managing the product roadmap, gathering and prioritizing product requirements, and collaborating with cross-functional teams to ensure the successful development and launch of the products
- Your focus will be on delivering innovative, high-quality solutions that meet the needs of our stakeholders and align with the company's strategic goals
- Our team aspires to create industry’s best intelligent digital Go-to-Market ecosystem, and we work on number of highly visible product initiatives!
- Join our team to help make business even more successful through our people centric user experience applications
- You will be a key part of the decision making process working alongside with your business partners to help bring our lead to cash to the next level!
- This TPM role is pivotal in shaping the success of our technical products
- If you are a strategic thinker with a passion for technology and a knack for driving innovation, we encourage you to apply and join our dynamic team
- Be part of the team that is transforming CRM from the legacy into something groundbreaking. Bring your industry standard knowledge to help guide the team to the better CRM capabilities guided by AI
- Delivering to the initiatives is half of the responsibility. As Product Owner, you will be constantly inspecting the product health through understanding end user usage, feedback and existing Product issues
- Provide the read outs of the product health and recommendation as to what our product roadmap and priorities should be
- Develop and communicate a clear product vision and strategy aligned with the company's overall objectives
- Create and maintain a product roadmap that outlines the key features, enhancements, and milestones for the product's evolution
- Establish key performance indicators (KPIs) to measure the product's success and iterate based on data-driven insights
- Collaborate with stakeholders, to gather and prioritize product requirements
- Define user stories, use cases, and acceptance criteria to guide the development process
- Possess a deep understanding of the technology stack, architecture, and technical constraints associated with the product
- Collaborate closely with engineering teams to ensure the technical feasibility of product features
- Work closely with cross-functional teams, including development, UX design, quality assurance, and operations, to ensure successful product delivery
- Foster effective communication and collaboration among team members
- Monitor and track product development progress, ensuring that it stays on schedule
- Make critical decisions and trade-offs to meet project objectives
- Gather and analyze stakeholder feedback to identify opportunities for product improvement
- Iterate on product features and enhancements to address stakeholders needs and pain points
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7,700 customers, including 85% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in the upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15B, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Generous family leave
- Matched donations
- Annual learning stipends
- Flexible PTO
- Competitive retirement plan
- Paid volunteer time
Company HQ
Santa Clara, CA
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